Aimee Diaz

• Managed a diverse team, fostering a positive work environment with high employee satisfaction.
• Cultivated strong relationships with customers and employees to ensure long-term success and loyalty.
• Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
• Implemented comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with corporate regulations.
• Implemented inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
• Maximized efficiency by coaching and mentoring personnel on management principles, food safety guiudelines, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations,
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Assisted in recruiting, hiring and training of team members.
• Handled problematic customers to assist lower-level employees and maintain excellent customer service.
• Managed and audited cash handling procedures for hundreds of thousands of dollars of cash flow each year.

Assisted the General Manager in accomplishing their goals and job requirements.