Aimee DriscolL
Troy,NY
Summary
A career in a competitive and ambitious work environment where I can employ my skills and experience to contribute to the growth of the organization. I am goal-oriented, determined, and can function as an effective leader as well as team-member. I am extremely comfortable interacting with the general-public and thus have cultivated a well-spoken, persuasive yet pleasant demeanor.
Overview
20
20
years of professional experience
Work History
Front Desk Receptionist
Rumors Salon And Day Spa
Latham, NY
01.2023 - 02.2026
- Managed front desk operations, ensuring smooth check-in and check-out processes for guests.
- Handled multi-line phone system to direct calls and respond to inquiries promptly.
- Coordinated appointment scheduling, maintaining an organized calendar for staff and clients.
- Assisted in training new reception staff on procedures and customer service expectations.
- Maintained accurate records of guest interactions and transactions using electronic management systems.
- Developed positive relationships with clients, enhancing overall guest satisfaction and loyalty.
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and empathy.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Receptionist Administrator
Window Town
Albany, NY
06.2022 - 01.2023
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Maintained confidential client records using electronic database systems.
- Assisted in coordinating office events and meetings, enhancing team collaboration.
- Handled incoming calls and inquiries, providing exceptional customer service to clients.
- Processed correspondence and documents, ensuring timely distribution to relevant departments.
- Supported office management by ordering supplies and maintaining inventory levels.
- Improved filing system organization, increasing document retrieval efficiency by streamlining processes.
- Collaborated with team members to enhance office communication and workflow effectiveness.
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
IME Marketing Assistant
MES Solutions
07.2009 - 12.2009
- Scheduled independent medical examinations received via phone, web, fax, and marketing team
- Facilitated appointments via contact with adjusters, attorneys, injured persons, physicians, and physician's scheduling staff
- Followed up on physicians' requests for additional records
- Scheduled appointments in a timely manner
- Prepared cover letters
- Notified clients about claimant examination attendance
- Acted as liaison between company and clients, claimants and attorneys
- Directed clients to Q.A.'s for further assistance, if necessary
- Followed all out-of-state case processing guidelines
25A Medical Claims Examiner
Special Funds Conservation Committee
12.2005 - 05.2007
- Responsible for a caseload of 1100 25A claimant files
- Managed medical files, including authorization and denial of treatment per medical necessity and causal relation to claim
- Prepared appropriate determination of need for IME
- Prepared defensive files
- Referred cases and compiled documentation for hearings
- Tracked ongoing litigation of claims
- Communicated daily with claimants, attorneys & medical providers
Education
A.A - Social Science
Tompkins Cortland Community College
01.2002
Skills
Proficient in Microsoft Office Suite & Outlook, E Case
Communication skills necessary to provide information in a comprehensible and timely fashion
Strong interpersonal skills to work productively with physicians, staff members and clients
Pleasant telephone demeanor
Knowledge of general business methods, office procedures, computer system concepts and office automation
Familiar with insurance claims, legal issues, and medical terminology to converse intelligently with physicians, lawyers, adjusters, other staff members; as well as reading and interpretation of medical/legal reports
Communication skills necessary to provide information in a comprehensible and timely fashion (oral and written)
Proficient keying skills for creating and editing reports into the computer system on a daily basis
Timeline
Front Desk Receptionist
Rumors Salon And Day Spa
01.2023 - 02.2026
Receptionist Administrator
Window Town
06.2022 - 01.2023
IME Marketing Assistant
MES Solutions
07.2009 - 12.2009
25A Medical Claims Examiner
Special Funds Conservation Committee
12.2005 - 05.2007
A.A - Social Science
Tompkins Cortland Community College