Aimee Fredericks
Crumbl Cookies
Gilberts,IL
1
Certification
11
years of professional experience
Results-driven leader with extensive experience in operational management and strategic growth. Expert in enhancing team collaboration, optimizing processes, and navigating complex challenges to deliver impactful outcomes. Committed to fostering positive workplace cultures through effective communication and decisive leadership.
Work History
General Manager
1 Year- Directed daily operations, ensuring optimal performance and adherence to company standards.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Implemented training programs for staff, enhancing team productivity and service quality.
- Developed marketing strategies to increase brand visibility and customer engagement within local markets.
- Managed budget implementations, employee reviews, training, and schedules.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Field Training Specialist
4 Years 5 Months- Directly oversee and coordinate New Restaurant Opening Training Program.
- Developed training programs that improved operational efficiency and service quality.
- Developed training programs, enhancing operational efficiency and service quality.
- Mentored team members in customer service best practices, resulting in improved service delivery.
- Facilitated onboarding sessions to ensure new hires understood company standards and expectations.
- Mentored team members in customer service best practices, fostering excellence.
- Coordinated cross-departmental training initiatives to encourage knowledge sharing and collaboration.
- Evaluated training effectiveness via feedback surveys, adjusting future sessions.
- Coordinated cross-departmental training initiatives, promoting knowledge sharing.
Assistant General Manager
1 Year 4 Months- Developed operational policies that enhanced team efficiency and elevated service quality.
- Increased customer satisfaction by promptly addressing concerns.
- Managed inventory control systems that optimized stock levels and minimized waste.
- Conducted performance evaluations that provided actionable feedback to improve productivity.
- Oversaw training programs for new hires, aligning with organizational standards.
- Managed inventory control systems, optimizing stock levels and reducing waste.
- Mentored staff, fostering a supportive environment for improved performance and retention.
- Ensured compliance with health regulations by implementing sanitation guidelines.
Senior Restaurant Manager
3 Years 1 Month- Managed daily operations, ensuring smooth workflow and top-quality service.
- Developed training programs that improved team skills and boosted customer satisfaction.
- Developed training programs to enhance team performance and customer satisfaction.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve profitability.
- Coordinated cross-departmental efforts to foster teamwork and achieve aligned goals.
- Coordinated cross-departmental efforts for cohesive teamwork and aligned goals.
- Streamlined communication between kitchen and front-of-house staff during peak hours.
- Streamlined communication between kitchen and front-of-house staff to enhance service during peak hours.
Restaurant Manager
1 Year 6 Months- Directed restaurant operations, ensuring health and safety compliance.
- Managed recruitment, training, and evaluations to enhance team skills and service quality.
- Implemented targeted marketing strategies that increased customer engagement and brand visibility.
Education
Skills
Operations management
Training and development
Leadership and team building
Problem resolution
Multitasking
Communication skills
Certification
- ServSafe Food Manager
- ServSafe Alcohol
- ServSafe Alcohol Instructor
Timeline
General Manager
Crumbl Cookies
08.2025 - CurrentRead More
Field Training Specialist
Cooper's Hawk Winery and Restaurants
03.2021 - 08.2025Read More
Assistant General Manager
Cooper's Hawk Winery and Restaurant
11.2019 - 03.2021Read More
Senior Restaurant Manager
Cooper's Hawk Winery and Restaurant
10.2016 - 11.2019Read More
Restaurant Manager
Cooper's Hawk Winery and Restaurant
04.2015 - 10.2016Read More
Elgin High School
Read More
References
- Jennifer Krumm - 630-712-4464 - Franchise Owner Crumbl Cookies South Elgin
- Tarina Wimmer - 847-269-6277 - Tasting Room Training Specialist, Cooper's Hawk Winery & Restaurants
- Chris Lesyna - 708-772-6401 - Senior Manager of New Restaurant Openings, Cooper's Hawk Winery & Restaurants