Aimee Grant
Central Point,OR
Summary
Dedicated Customer Service Sales Representative with expertise in medical terminology, claims processing, and HIPAA compliance. Proven ability to train staff and enhance customer satisfaction while boosting sales revenue through personalized interactions.
Overview
15
15
years of professional experience
Work History
Customer Service Sales Representative
Lowes Home Improvment
Medford, OR
08.2016 - Current
- Train new staff on customer service protocols and product knowledge best practices.
- Educate and assist customers with product selection and troubleshooting to enhance satisfaction by answering questions.
- Support team members in other departments during peak periods by sharing workload and providing guidance when needed.
- Boost sales revenue by identifying customer needs and recommending appropriate products or services.
- Increase repeat business by personalizing customer interactions and remembering client preferences.
Front Desk Receptionist
Mirror Image
Central Point, OR
01.2015 - 02.2016
- Managed front desk operations, such as phone calls and scheduling, and payments.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointments and maintained scheduling for staff and clients efficiently.
- Cleaned the salon.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Confirmed appointments, communicated with clients, and updated client records.
NPR/PBS Fundraiser
Comnet Marketing Group
Medford, OR.
10.2010 - 03.2013
- Delivered scripted calls to past members to renew past memberships.
- exceeded goals for donations by credit.
- Provided information about available products and services, membership details, and purchase advantages.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
Education
High School Diploma -
South Medford High School
Medford, ORCompletion - Medical Billing And Coding
Oregon State University
Corvallis, OR02-2026
Introduction To Healthcare
Certificate of Completion
Medford, OR08-2016
Skills
- Medical terminology expertise
- HIPAA compliance
- Medical record review
- ICD-10 proficiency
- Insurance coding (ICD-9 and CPT)
- Claims processing
- Continuing education
- Time management
Timeline
Customer Service Sales Representative
Lowes Home Improvment
08.2016 - Current
Front Desk Receptionist
Mirror Image
01.2015 - 02.2016
NPR/PBS Fundraiser
Comnet Marketing Group
10.2010 - 03.2013
High School Diploma -
South Medford High School
Completion - Medical Billing And Coding
Oregon State University
Introduction To Healthcare
Certificate of Completion