Gina Else
Urbandale,IA
Summary
Dedicated Customer Service & Sales Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues with a great positive attitude.
Overview
20
20
years of professional experience
Work History
Sales/Customer Service Representative
Whiteway Building Service
Omaha, Nebraska
08.2013 - Current
- Maintained detailed records of customer interactions for future reference.
- Resolved customer complaints promptly, ensuring high satisfaction levels.
- Answered inquiries and provided accurate product and service information.
- Performed administrative tasks, including filing paperwork and updating databases.
- Identified areas for improvement in customer service processes and proposed changes.
- Developed strong relationships with customers through personalized assistance.
- Promoted repeat business by delivering knowledgeable and friendly service.
- Generated reports to track performance metrics and customer feedback.
Customer Service/Associate Patient Care Coordinator
Surgical Images
Omaha, NE
04.2006 - 04.2010
- Consulted with customers to identify needs and address concerns effectively.
- Processed customer orders accurately and efficiently, ensuring timely fulfillment.
- Resolved customer inquiries promptly to maintain high satisfaction levels.
- Provided information about available products and services to enhance decision-making.
- Developed relationships with key clients through consistent follow-up communication.
- Supported customer service goals by delivering friendly and knowledgeable interactions.
- Performed additional duties as assigned by management to support team objectives.
Education
Associate in Office Occupations Specialist - Office Occupations
Iowa Western Community College
Council Bluffs, IA06-1987
Skills
- Sales and consultative selling
- Medical office experience
- Information security
- Appointment scheduling and management
- Data entry and paperwork processing
- Call management and clerical support
- Medical terminology expertise
- Microsoft Word/Excel
- Account updating and maintenance
- Multi-tasking skills
- Complaint resolution strategies
- Product knowledge and application
- Positive Attitude
- Self-motivated professional
Timeline
Sales/Customer Service Representative
Whiteway Building Service
08.2013 - Current
Customer Service/Associate Patient Care Coordinator
Surgical Images
04.2006 - 04.2010
Associate in Office Occupations Specialist - Office Occupations
Iowa Western Community College