Aimee Hoffman
Abingdon,MD
Summary
Dynamic leader with proven success at Outback Steakhouse, enhancing customer relations and spearheading charity events. Excelled in staff training and development across various Men's Wearhouse locations, significantly improving team performance. Skilled in process improvement and critical thinking, adept at fostering positive environments and driving company growth through strategic planning and exceptional organizational abilities.
Overview
10
10
years of professional experience
Work History
Service Manager
Outback Steakhouse
Bel Air, MD
03.2021 - Current
- Front end management and customer relations
- Event lead coordinator for charity and public image
- Management of on-boarding and training of new associates
- Upkeep and documentation of vital business resources
- Responsible for company valuables and cash assets
Store Manager
Men's Wearhouse
White Marsh, MD
11.2014 - 06.2021
- Traveled to various store locations to meet management needs and staff training
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Lead and prepared client functions meeting customer specification and instructions
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Organized marketing events to raise company awareness and sales
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ05.2025
Skills
- Exceptional organizational skills
- Strong intrapersonal skills
- Proactive and self-motivated
- Critical thinking skills
- Process improvement
- Report writing and presenting
- Employee Training and Development
- Documentation And Reporting
Timeline
Service Manager
Outback Steakhouse
03.2021 - Current
Store Manager
Men's Wearhouse
11.2014 - 06.2021
Bachelor of Science - Business
University of Phoenix