Aimee Kelly
Server
Pittsfield,MA
Summary
Communicative server dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering 20 years of experience providing service to dinner guests at Berkshire County restaurants. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
2
2
Certifications
4
4
years of post-secondary education
7
7
years of professional experience
Work History
Server
Mazzeos Resturante
Pittsfield, MA
06.2019 - Current
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification to enforce age regulations for alcoholic beverages.
- Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Mazcots Bar And Grill
Lenox, MA
01.2018 - 06.2020
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
- Prepared beverages and filled food orders for customers.
- Bussed and reset tables, working efficiently to keep dining room and work areas clean.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
Bartender
Ye Olde Forge
Lanesborough, MA
06.2015 - 08.2018
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Gained extensive knowledge about craft and foreign beer.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Took customer orders and capitalized on opportunities to sell special beverage and food options.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
Education
No Degree - Nutrition
Berkshire Community College
Pittsfield, MAHigh School Diploma -
Drury High School
North Adams, MA 08.1994 - 06.1998
Skills
Stocking and replenishing
Beverage preparation
Point of sale knowledge
Wine service
Food and beverage pairings
Certification
TIPS
Timeline
Server
Mazzeos Resturante
06.2019 - Current
Server
Mazcots Bar And Grill
01.2018 - 06.2020
Bartender
Ye Olde Forge
06.2015 - 08.2018
High School Diploma -
Drury High School
08.1994 - 06.1998
No Degree - Nutrition
Berkshire Community College