AIMEE KOOGLER
St. Louis,MO
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Overview
26
26
years of professional experience
Work History
Coordinator - Account Services - Operations
Safety National Casualty Corporation
05.2023 - 02.2024
- Provided Underwriting support for Excess operational functions
- Accurate and timely servicing of prospective and renewal accounts
- Processed submission set ups, account analysis, transactions, endorsements and binds
- Provided broker quotes for large loss accounts
Coordinator – Claims – Document Processor
04.2021 - 05.2023
- Process incoming documents for Claims Department
- Research and categorize claims correspondence
- Route documents to TPA (third party administrators)
Total Loss Claims Coordinator
AAA - Automobile Club of Missouri
02.2015 - 03.2021
- Issue lienholder payments
- Process GAP documents
- Verify total loss forms for compliance
- Managed vehicle title inventory with Copart
Administrative Assistant II
01.2010 - 02.2015
- Process all claims checks for entire department
- Manages all recorded statements for adjusters including transcriptions
- Coordinates field issue checks with employees and the bank
- Produces and distributes daily, weekly and monthly reports
- Process new claim setups
- Switchboard backup for receptionist on a multi-line switchboard
Personnel Assistant
08.2000 - 01.2010
- Supported departmental operations/performed administrative tasks
- Maintained records and files of active and terminated employees
- Reconciled all timesheets for accuracy and researched any discrepancies
- Conducted new employee orientation and assisted with on-boarding process
- Assisted with recruiting, interviewed for entry-level positions in call center
- Assisted with the exit interview process
- Administered Worker’s Compensation claims
- Maintained tracking system of all candidates and security badge system
- Handles all incoming calls for Human Resources Department
Member Service Counselor
08.1998 - 08.2000
Education
Bachelors Degree - Business Management
University of Phoenix
St Louis, MO06-2005
Associate of Applied Science Degree - Travel/Hospitality
Sanford Brown College
06-1998
Timeline
Coordinator - Account Services - Operations
Safety National Casualty Corporation
05.2023 - 02.2024
Coordinator – Claims – Document Processor
04.2021 - 05.2023
Total Loss Claims Coordinator
AAA - Automobile Club of Missouri
02.2015 - 03.2021
Administrative Assistant II
01.2010 - 02.2015
Personnel Assistant
08.2000 - 01.2010
Member Service Counselor
08.1998 - 08.2000
Bachelors Degree - Business Management
University of Phoenix
Associate of Applied Science Degree - Travel/Hospitality
Sanford Brown College
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