Summary
Overview
Work History
Education
Skills
Timeline
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Amy Webb

Toccoa Falls,GA

Summary

Accomplished Assistant Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Chevron
Eastanollee, GA
08.2021 - 08.2022
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.

Assistant Store Manager

Phillips 66
Toccoa, GA
04.2019 - 08.2021
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Customer Service Representative

CPO Commerce Outlets
Suwanee, GA
07.2016 - 04.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls with minimal wait times.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Responded to customer requests for products, services and company information.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Specimen Processor

Quest Diagnostics
Tucker, GA
01.2013 - 07.2016
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
  • Developed and maintained courteous and effective working relationships.
  • Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries.
  • Analyzed experiment and test results to validate adherence to standards and specifications.

Education

High School Diploma -

Stephens County High School
Toccoa, GA

Skills

  • Records Organization and Management
  • Inventory Control
  • Time Management
  • Store Opening and Closing
  • POS Systems
  • Hiring and Training
  • Coaching and Mentoring
  • Attention to Detail
  • Customer Service
  • Merchandise Stocking and Replenishing
  • Order Management
  • POS Terminal Operations
  • Leadership

Timeline

Assistant Store Manager

Chevron
08.2021 - 08.2022

Assistant Store Manager

Phillips 66
04.2019 - 08.2021

Customer Service Representative

CPO Commerce Outlets
07.2016 - 04.2019

Specimen Processor

Quest Diagnostics
01.2013 - 07.2016

High School Diploma -

Stephens County High School

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Amy Webb