Aimee McGaffey
Grand Rapids
Summary
Experienced with loan document signings, ensuring accuracy and compliance. Utilizes strong organizational skills and industry knowledge to facilitate smooth transactions. Track record of effective communication and meticulous attention to detail in loan signing process.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Loan Signing Agent
Grand City Notary/Seattle Notary
06.2017 - Current
- Provide Loan signing services for real estate transactions to lenders, title and escrow
- Assist customers with completing loan documents and various paperwork for accuracy and completeness
- Develop and maintain relationships with customers, lenders and other third parties
- Handled sensitive documents securely, maintaining confidentiality and protecting client information.
Customer Project Coordinator/Customer Service
Alpine Home Air
02.2020 - 11.2020
- Fielded incoming customer service calls and pre-screened sales calls for hand-off to product specialists
- Assisted customers with their product needs and questions, directing them to the correct department
- Level 3 Customer Service support for elevated customer issues
- Assisted with onboarding newly hired staff members and coached on task prioritization.
Courier
FedEx Express
07.2011 - 04.2017
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Developed strong relationships with clients through dependable service that ensured repeat business.
- Dangerous Goods training and certification
- Followed all company policies and procedures during shift.
- Performed driver training and route retraining
- Regularly performed above expectations for route goals
Education
Portland Community College
Portland, ORHighline Community College
DesMoines, WAInterior Design
International Academy of Design And Technology
Tukwila, WAMarketing Research
University of Pennsylvania - Wharton
ONLINEFederal Way Senior High School
Federal Way, WASkills
- Excellent customer service
- Time & Task management
- Strong communication skills
- Complex Problem-solving
- Analytical and critical thinking
- Google Suite and Microsoft Office
- HTML and CSS
Certification
Commissioned Notary Public; WA (2017 -'21) MI ('2020-'27)
Certified Loan Signing Agent, National Notary Association 2017- Current
Timeline
Customer Project Coordinator/Customer Service
Alpine Home Air
02.2020 - 11.2020
Certified Loan Signing Agent
Grand City Notary/Seattle Notary
06.2017 - Current
Courier
FedEx Express
07.2011 - 04.2017
Portland Community College
Highline Community College
Interior Design
International Academy of Design And Technology
Marketing Research
University of Pennsylvania - Wharton
Federal Way Senior High School
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