Aimee O'Neill
Walpole,MA
Summary
Motivated undergraduate pursuing economics and business with a 3.58 GPA, seeking internship experience to build practical, analytical skills. Proven ability to excel in fast-paced environments through extensive retail and restaurant experience at Kohl’s, Sephora, and in customer-facing service roles. Recognized for strong communication, leadership, and customer service with a track record of reliability, adaptability, and teamwork. Eager to apply classroom learning to real-world business and economic problem-solving.
Overview
4
4
years of professional experience
Work History
Server
Mick Morgans
Sharon, MA
05.2025 - Current
- Managed a high-volume section consisting of 10 or more tables, both indoor and outdoor, ensuring efficient order execution and guest satisfaction.
- Increased check totals through upselling by recommending daily specials, desserts, and drinks.
- Handled cash and credit transactions.
- Maintained in-depth knowledge of menu items, ingredients, and potential allergens.
- Managed dining area cleanliness and ensured a welcoming atmosphere for patrons.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Facilitated communication between guests and kitchen staff for special requests.
- Supported team members during busy shifts to enhance overall service efficiency.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Host
Mick Morgans
Sharon, MA
05.2024 - 05.2025
- Greeted and seated guests promptly and courteously.
- Handled guest inquiries and complaints with professionalism.
- Collaborated with team members to ensure smooth service flow.
- Monitored wait times and updated guests on seating availability.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed incoming calls during busy shifts.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Trained new host staff on seating plans, phone etiquette, and guest management procedures
Beauty Advisor/Point of Commerce
Sephora at Kohls
Walpole, MA
03.2023 - 02.2024
- Provided product recommendations based on customer needs and preferences.
- Maintained organization of product displays and ensured cleanliness of the area.
- Educated customers on proper application techniques for beauty products.
- Conducted inventory checks to ensure stock availability for popular items.
- Collaborated with team members to create engaging promotional displays.
- Managed customer inquiries and resolved issues with professionalism and care.
- Participated in training sessions to stay updated on new product launches.
- Created a positive shopping experience for each customer through effective communication skills.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Trained new team members to ensure that store operations run smoothly.
- Encouraged customers to engage in store loyalty programs
Cashier
Kohls Department Store
Walpole, MA
06.2022 - 03.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accurate cash handling.
- Collaborated with team members to improve customer satisfaction and workflow.
- Maintained cleanliness and organization of the checkout area at all times.
- Supported training of new cashiers on operational procedures and customer service skills.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Bachelor of Arts - Economics
05-2027
- Highest Honor Roll [Fall 2023]
- Highest Honor Roll [Spring 2024]
- High Honor Roll [Fall 2024]
- 3.58 GPA
- Relevant Coursework: Macroeconomics & Business Information Systems
Skills
- Positive guest interactions
- Team collaboration
- Conflict resolution
- Time management
- Effective communication
- Multitasking and organization
- Guest engagement
- Point of sale (POS) system operations
- Exceptional customer service
- Cash and credit card handling
- Sales goals and upselling
- Strong work ethic
Timeline
Server - Mick Morgans
05.2025 - Current
Host - Mick Morgans
05.2024 - 05.2025
Beauty Advisor/Point of Commerce - Sephora at Kohls
03.2023 - 02.2024
Cashier - Kohls Department Store
06.2022 - 03.2023
University of New Hampshire - Bachelor of Arts, Economics
Education and Training
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