
Motivated and adaptable manager with nearly three years of leadership experience in a fast‑paced, high‑volume environment. Skilled in team supervision, operations management, customer service, and problem‑solving. Proven ability to maintain smooth daily operations, train staff, and create efficient workflows. Currently pursuing a B.S. in Animal Science at UC Davis, bringing strong communication, organization, and leadership to every role.
• Lead daily operations for a high‑traffic theater, overseeing staff performance, customer service, and building management.
• Open and close concession and facility areas, ensuring compliance with safety, cleanliness, and operational standards.
• Train, supervise, and mentor employees, improving team performance and workplace efficiency.
• Manage scheduling for a large team, balancing labor needs with business demands.
• Conduct building inspections and coordinate with management to resolve maintenance or safety issues.
• Address guest concerns with professionalism, consistently restoring positive customer experiences.
• Oversee cash handling procedures, register accuracy, and inventory control throughout shifts.
• Maintain merchandise stock levels and ensure organized, visually appealing displays.
Leadership & Team Supervision Customer Service Excellence Cash Handling & POS Systems Training & Staff Development Operations & Building Management Inventory & Merchandising Time Management & Multitasking Problem‑Solving Under Pressure Communication & Conflict Resolution Computer & Administrative Skills