Aimee Stewart
Lakeland,FL
Summary
Dynamic Claims Support Specialist with a proven track record at GEICO, excelling in claims analysis and processing. Recognized for enhancing customer satisfaction through effective communication and meticulous attention to detail. Adept at problem-solving, I consistently drive operational efficiency and ensure compliance, contributing to timely financial transactions and accurate claim resolutions.
Overview
22
22
years of professional experience
Work History
Claims Support Specialist
GEICO
Lakeland, FL
04.2018 - Current
- Collaborated with adjusters to rectify discrepancies and ensure accurate payment processing.
- Conducted comprehensive research on tax identification numbers utilizing IRS resources and additional methods.
- Facilitated manual processing of checks to ensure timely financial transactions.
- Executed printing and voiding of checks while ensuring compliance with documentation standards.
- Documented and organized comprehensive records of claims interactions and subsequent follow-up actions.
- Leveraged proprietary software to monitor claim status and enhance customer account updates.
Customer Service Representative
GEICO
Lakeland, FL
03.2017 - 02.2018
- Facilitated customer inquiries regarding policy details and claims processes.
- Addressed customer complaints with efficiency, ensuring satisfaction and retention.
- Delivered precise information regarding coverage options and available discounts.
- Cultivated in-depth product knowledge to deliver tailored recommendations aligned with customer needs.
- Oversaw meticulous documentation of customer interactions to ensure effective follow-up and issue resolution.
- Drove sales growth through strategic upselling of products and services tailored to individual customer needs.
- Documented customer interactions to enhance database accuracy and accessibility.
Sales Manager
Bealls Department Store
Laleland
02.2015 - 02.2017
- Directed sales team to surpass monthly targets by implementing impactful training and motivation strategies.
- Evaluated customer purchasing patterns to refine inventory strategies and boost sales outcomes.
- Spearheaded promotional campaigns that enhanced customer engagement and drove revenue growth.
- Established staff scheduling systems to enhance operational efficiency.
- Guided junior sales associates in professional development initiatives to enhance team performance.
- Managed customer relations issues to ensure prompt resolution and enhance client satisfaction.
- Facilitated regular sales meetings to evaluate progress, exchange best practices, and establish achievable targets.
- Oversaw key account management through strategic planning and relationship cultivation.
- Achieved and surpassed quarterly sales targets through strategic deal-closing techniques.
Sales Associate
Bealls
Lakeland, FL
01.2005 - 01.2017
- Managed opening and closing of registers to ensure accurate financial transactions.
- Executed inventory processing to ensure optimal placement on sales floor.
- Facilitated customer product selection and delivered exceptional service to elevate shopping experience.
- Monitored and updated knowledge of current promotions and sales to enhance customer interactions.
- Executed transaction processing with precision using point-of-sale systems to enhance checkout efficiency.
Sales Associate
Marshalls
Lakeland, FL
06.2004 - 08.2004
- Organized merchandise displays to maximize visibility and drive customer engagement.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Ultrasound Tech
Polk State College
Winter Haven, FLHigh School Diploma -
Shasta High
Redding, CA06-1994
Skills
- Claims analysis
- Claims processing
- Microsoft office
- Policy interpretation
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Organizing and prioritizing work
- Reliability
- Effective communication
Timeline
Claims Support Specialist
GEICO
04.2018 - Current
Customer Service Representative
GEICO
03.2017 - 02.2018
Sales Manager
Bealls Department Store
02.2015 - 02.2017
Sales Associate
Bealls
01.2005 - 01.2017
Sales Associate
Marshalls
06.2004 - 08.2004
Ultrasound Tech
Polk State College
High School Diploma -
Shasta High