Aimee Yap
Pomona,CA
Summary
Dynamic and dedicated associate with a strong and experienced background in customer service at 21 Choices Frozen Yogurt. Proven leadership qualities and effective time management skills fostered a positive team environment and enhanced customer satisfaction. Adept at resolving issues smoothly and creating engaging experiences, ensuring a memorable visit for all.
Overview
2
2
years of professional experience
Work History
Associate
21 Choices Frozen Yogurt
10.2024 - 09.2025
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Promoted a positive atmosphere among coworkers through effective communication and teamwork initiatives which boosted overall morale within the establishment.
- Addressed customer concerns or complaints professionally, working diligently towards achieving satisfactory resolutions that bolstered brand reputation.
- Handled cash transactions accurately and securely, maintaining proper cash handling procedures.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
Volunteer
ARTstART
09.2023 - 06.2025
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Enhanced visitor experience by conducting informative and engaging museum tours.
- Assisted educators with hands-on workshops by preparing materials beforehand which led to smoother program execution.
- Volunteered at elementary schools regularly to educate and show younger students different forms of art to enhance their creativity skills
Education
High School Diploma -
Claremont High School
Claremont, CA06-2025
Bachelor of Science - Neuroscience
University of California, Riverside
Riverside, CA06-2029
Skills
- Customer service
- Time management
- Leadership qualities
- Flexible schedule
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Associate
21 Choices Frozen Yogurt
10.2024 - 09.2025
Volunteer
ARTstART
09.2023 - 06.2025
High School Diploma -
Claremont High School
Bachelor of Science - Neuroscience
University of California, Riverside