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Aimee J. Meyer
Brookville,Indiana
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance. Professional with background in healthcare management, bringing valuable experience in streamlining operations and boosting clinic performance. Known for fostering collaborative team environment and driving quality improvements. Dependable and adaptable, excelling in dynamic settings with focus on patient care and staff development.
Overview
27
27
years of professional experience
1
1
year of post-secondary education
Work History
Practice Manager IV
St. Elizabeth Physicians
01.2019 - Current
- Manage 30+ employees and Providers
- Budget analysis
- Monthly provider and staff meetings
- VBI scores
- PPOC/Press Ganey reports
- Trend Analysis report
- Procedure analysis report
- Hire, fire, and discipline of employees
- Rounding/Quarterly coaching with employees
- Opportunity to collect reports
- Yearly reviews of employees
- Ordering of clinic and clerical supplies
- Room audits
- Huddle boards
- Marketing
- Training for technicians on a monthly rotation
- Ophthalmic work ups-cataract, glaucoma, cornea, and retina
- Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles
- IOP checks (app/icare/tonopen), Pachymetry, manual keratometry
- Lenstar, OCT, Fundus Camera, OPD, and HVF-machines used daily
- Business plans for new Ophthalmic practice development
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Developed policies and procedures for effective practice management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Spearheaded and implemented new projects to expand scope of engagement.
Clincial Liaison
St. Elizabeth Physicians
01.2018 - 01.2019
- Ophthalmic work ups-cataract, glaucoma, cornea, and retina
- Vision checks (distance/near), keratometry, manual refraction, lensometry, checking angles, etc
- IOP checks (app/icare/tonopen), Pachymetry, manual keratometry
- Lenstar, OCT, OPD, and HVF-machines used daily
- Develop marketing initiates
- Generate and identify new Ophthalmology referrals
- Identify referral patterns
- Purchase office/clinical supplies
- OSHA compliance officer
- COA staff advancement/accountability/education
- Work closely with manager to ensure proper staffing
- Technician training for current staff
- New hire training for Ophthalmic techs
- Assist with interviews for new potential techs
- Set up Diabetic eye screenings
- Assist with Ophthalmic equipment repair
- Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.
- Facilitated meetings and conferences between various parties, enabling better collaboration and efficient decision-making.
- Monitored and reported on progress of liaison initiatives, providing feedback to stakeholders.
- Collected and analyzed data to identify trends and opportunities for improvement.
- Helped create communication plans and strategies for stakeholders, delivering materials and documentation when needed.
- Educated staff on organizational mission and goals to help employees achieve success.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Clinic Supervisor/Lead tech
COA, Advanced Eye Care
01.2017 - 01.2018
- Ophthalmic work ups-cataract, glaucoma, cornea, and retina
- Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles,etc
- IOP checks (app/icare/tonopen), Pachymetry, manual keratometry
- Lenstar, IOL Master, EEG, OCT, OPD, and HVF-machines used daily
- Organize clinic and surgery schedule
- Manage 6 employees
- MIP requirements
- Training with new equipment
- Perform extensive ophthalmic exams
- Knowledge of ophthalmic equipment
- Responsible for annual and 90-day reviews
- Hire and fire staff
- Communication for shared care with referring doctors
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Hired, trained and supervised employees to maintain team of high performers.
- Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Clinic Supervisor/Lead/Research Coordinator/ Surgery Facilitator /Refractive Coordinator
Cincinnati Eye Institute
01.2007 - 01.2017
- Oversees management of all staff (12 + employees) +4 physicians
- Organize clinic and surgery schedules for 4 doctors
- Responsible for Annual and 90-day reviews for all employees
- Assist and organize training for new staff
- Responsible for employee timecards, discipline action, hiring, and firing
- Ophthalmic work ups-cataract, glaucoma, cornea, and retina
- Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles,etc
- IOP checks (app/icare/tonopen), Pachymetry, manual keratometry
- Lenstar, OCT, Lipiflow, OPD, and HVF-machines used daily
- Assist in implementing meaningful use requirements to all staff
- Oversees training for the EHR system/updates
- Communicates with staff and physician on a regular basis
- Handles a variety of patient complaints and questions
- Perform extensive ophthalmic testing on patients in the cornea, cataract, and refractive departments
- Extensive experience with Ophthalmic research studies, as the coordinator, for multiple studies.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Participated in initiation visits and investigator meetings, implementing trials in accordance with study timelines and budgets.
- Maintained compliance with protocols covering patient care and clinical trial operations.
- Monitored unit budget to meet financial objectives for spend rate and funding.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
Clinical Research Associate
Clinical Research Consultants
01.2006 - 01.2007
- Monitored safety of human subjects and oversaw consent procedures to comply with local and federal regulations.
- Reviewed clinical data, source documentation, case report forms and investigative site regulatory files to verify accuracy and completion.
- Liaised with site department personnel to communicate important clinical data and events.
- Established drug trial methodologies and procedures to support business and clinical trial endeavors.
- Oversaw project developments to provide quality deliverables while maintaining optimal efficiency.
- Assisted in investigator selection and qualification process to provide capable investigators with adequate resources to properly conduct trials.
- Adhered to procedures, practices and regulatory requirements to maintain health, safety and environmental compliance.
- Traveled to investigative sites to conduct site qualification, initiation, interim monitoring and close-out visits to maintain and enforce regulatory compliance.
- Gathered and organized clinical trial documentation to meet rigorous standards for site approval.
- Mentored team members by sharing suggestions and encouraging ideas to deliver successful studies.
Ophthalmic Assistant
Advanced Eye Care
01.2003 - 01.2006
- Ophthalmic work ups-cataract, glaucoma, cornea, and retina
- Operated and maintained ophthalmic equipment in alignment with safety procedures.
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Checked patient vision, field, fundus and other aspects for ophthalmologist.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles,etc
- IOP checks (app/icare/tonopen), Pachymetry, manual keratometry
- Manual A-scans, HRT, Auto-refractor, and Goldman VF
- Perform extensive ophthalmic testing on patients in the cornea, cataract, and refractive departments
- Extensive experience with Ophthalmic research studies, as the coordinator, for multiple studies.
Gerald Roper
Cincinnati Eye Institute/Dr
01.1999 - 01.2003
- Ophthalmic work ups-cataract, glaucoma, cornea, and retina
- Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles
- IOP checks (app/tonopen), Pachymetry, manual keratometry
- Manual/Immersion A-Scans, OCT, OPD, and Goldman VF
- Perform extensive ophthalmic testing on patients in the cornea, cataract, and refractive departments.
Education
Master of Science - Management And Health Care Administration
Indiana Wesleyan University
Marion, IN 01.2024 - 04.2025
Bachelor of Science - Business Administration
Indiana Wesleyan University
Marion, IN12.2023
Skills
- Medical Personnel Recruitment
- Supply Ordering
- Recruit Well-Qualified Staff
- Strategic Consulting
- Managing Medical Practices
- Employee Operations
- Clinical Improvement Initiatives
- Clinical Staff Management
- Staff management
- Workflow management
- Budget oversight
- Marketing
- Performance metrics
- Strategic business planning
Timeline
Master of Science - Management And Health Care Administration
Indiana Wesleyan University
01.2024 - 04.2025
Practice Manager IV
St. Elizabeth Physicians
01.2019 - Current
Clincial Liaison
St. Elizabeth Physicians
01.2018 - 01.2019
Clinic Supervisor/Lead tech
COA, Advanced Eye Care
01.2017 - 01.2018
Clinic Supervisor/Lead/Research Coordinator/ Surgery Facilitator /Refractive Coordinator
Cincinnati Eye Institute
01.2007 - 01.2017
Clinical Research Associate
Clinical Research Consultants
01.2006 - 01.2007
Ophthalmic Assistant
Advanced Eye Care
01.2003 - 01.2006
Gerald Roper
Cincinnati Eye Institute/Dr
01.1999 - 01.2003
Bachelor of Science - Business Administration
Indiana Wesleyan University