Energetic individual with commitment to high standards of service, performance, and integrity. Focused on patient needs and anticipates requests to develop first rate experiences among patients. Dedicated and reliable, proactive, and problem-solving nature. Detail-oriented Medical and Health Services Manager passionate about facilitating excellent patient care. Adept at designing and implementing policies and procedures. Motivated team builder and supervisor focused on driving team collaboration.
Overview
25
25
years of professional experience
Work History
Practice Manager IV
St. Elizabeth
Kentucky
01.2019 - Current
Manage 40+ Employees and Providers
Budget analysis, Monthly provider and staff meetings, VBI scores, Billing, Coding, specialty pharmacy, and J-codes, Time management and analytic skills, Prior authorizations and claim assistance, Reimbursement trends and policy changes, PPOC/Press Ganey reports, Trend Analysis report, Procedure analysis report, Hire, fire, and discipline of employees, Rounding/Quarterly coaching with employees, Yearly reviews of employees, Ordering of clinic and clerical supplies, Room audits, Huddle boards, Marketing, Cataract, cornea, glaucoma (MIGS), and plastic experience, Training for technicians on a monthly rotation, Ophthalmic work ups-cataract, glaucoma, cornea, and retina, Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles, IOP checks (app/icare/tonopen), Pachymetry, manual keratometry, Lenstar, OCT, Fundus Camera, OPD, and HVF-machines used daily, Business plans for new Ophthalmic practice development
Ophthalmology Liaison/COA
St. Elizabeth
Kentucky
01.2018 - 01.2019
Ophthalmic work ups-cataract, glaucoma, cornea, and retina, Vision checks (distance/near), keratometry, manual refraction, lensometry, checking angles, etc., IOP checks (app/icare/tonopen), Pachymetry, manual keratometry, Lenstar, OCT, OPD, and HVF-machines used daily, Develop marketing initiates, Generate and identify new Ophthalmology referrals, Identify referral patterns, Purchase office/clinical supplies, OSHA compliance officer, COA staff advancement/accountability/education, Work closely with manager to ensure proper staffing, Technician training for current staff, New hire training for Ophthalmic techs, Assist with interviews for new potential techs, Set up Diabetic eye screenings, Assist with Ophthalmic equipment repair
Clinic Supervisor/Lead tech-COA
Advanced Eye Care
Batesville, Indiana
01.2017 - 01.2018
Ophthalmic work ups-cataract, glaucoma, cornea, and retina, Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles, etc., IOP checks (app/icare/tonopen), Pachymetry, manual keratometry, Lenstar, IOL Master, EEG, OCT, OPD, and HVF-machines used daily, Organize clinic and surgery schedule, Manage 6 employees, MIP requirements, Training with new equipment, Perform extensive ophthalmic exams, Knowledge of ophthalmic equipment, Responsible for annual and 90-day reviews, Hire and fire staff, Communication for shared care with referring doctors
Clinic Supervisor/Lead/Research Coordinator/ Surgery Facilitator /Refractive Coordinator
Cincinnati Eye Institute
Edgewood, KY & Cincinnati, OH
01.2007 - 01.2017
Oversees management of all staff (12 + employees) +4 physicians, Organize clinic and surgery schedules for 4 doctors, Responsible for Annual and 90-day reviews for all employees, Assist and organize training for new staff, Responsible for employee timecards, discipline action, hiring, and firing, Ophthalmic work ups-cataract, glaucoma, cornea, and retina, Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles, etc., IOP checks (app/icare/tonopen), Pachymetry, manual keratometry, Lenstar, OCT, Lipiflow, OPD, and HVF-machines used daily, Assist in implementing meaningful use requirements to all staff, Oversees training for the EHR system/updates, Communicates with staff and physician on a regular basis, Handles a variety of patient complaints and questions, Perform extensive ophthalmic testing on patients in the cornea, cataract, and refractive departments, Extensive experience with Ophthalmic research studies, as the coordinator, for multiple studies
Clinical Research Associate-CRA
Clinical Research Consultants
Ohio
01.2006 - 01.2007
Multiple sites-Ophthalmic medical device-Nidek, Tijuana, Mexico-Dr
Chayet, Minneapolis, MN-Dr
Fischer, Atlanta, Georgia-Dr
Warring, Monitor Quality Control Visits and Quality Control Visits, Study start-up and close out, Perform quality checks, CRF review-query generation and resolution against established data, Assist in recruitment of potential investigators, Review study-related documentation, Participate in the development of protocols and case report forms, Conduct pre-study and initiation visits as assigned, Work with research coordinator to ensure patient recruitment is met
Ophthalmic Assistant
Advanced Eye Care
Ohio
01.2003 - 01.2006
Ophthalmic work ups-cataract, glaucoma, cornea, and retina, Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles, etc., IOP checks (app/icare/tonopen), Pachymetry, manual keratometry, Manual A-scans, HRT, Auto-refractor, and Goldman VF, Perform extensive ophthalmic testing on patients in the cornea, cataract, and refractive departments, Extensive experience with Ophthalmic research studies, as the coordinator, for multiple studies
Ophthalmic work ups-cataract, glaucoma, cornea, and retina
Cincinnati Eye Institute
01.1999 - 01.2003
Ophthalmic work ups-cataract, glaucoma, cornea, and retina, Vision checks (distance/near), keratometry, manual refractions, lensometry, checking angles, IOP checks (app/tonopen), Pachymetry, manual keratometry, Manual/Immersion A-Scans, OCT, OPD, and Goldman VF, Perform extensive ophthalmic testing on patients in the cornea, cataract, and refractive departments
Education
ASOA Membership Volunteer- ABC Taskforce -
01.2024
ASOA AE Editorial Board -
01.2024
Associate of Applied Science-Business Administration -
Bachelor of Science-Business Administration -
Accepted into Master of Science program-major in management and specializing in healthcare administration. -
OSC (Ophthalmic scribe certification) -
OSA (Ophthalmic surgical assistant) -
COA (Certified Ophthalmic Assistant) -
CTC (Corporate Training Certification) -
AAOE Membership -
Skills
HIPAA and OSHA Regulations
Workflow Management
Policy and Procedure Development
Practice Management
Strategic Consulting
Policy Development
Hiring Medical Personnel
Performance Metrics
Strategic Business Planning
Policy Implementation
Resource Allocation
Budget Oversight
Managing Medical Practices
Workflow Efficiency
Accomplishments
Beyond Excellence leadership award 2022
Timeline
Practice Manager IV
St. Elizabeth
01.2019 - Current
Ophthalmology Liaison/COA
St. Elizabeth
01.2018 - 01.2019
Clinic Supervisor/Lead tech-COA
Advanced Eye Care
01.2017 - 01.2018
Clinic Supervisor/Lead/Research Coordinator/ Surgery Facilitator /Refractive Coordinator
Cincinnati Eye Institute
01.2007 - 01.2017
Clinical Research Associate-CRA
Clinical Research Consultants
01.2006 - 01.2007
Ophthalmic Assistant
Advanced Eye Care
01.2003 - 01.2006
Ophthalmic work ups-cataract, glaucoma, cornea, and retina
Cincinnati Eye Institute
01.1999 - 01.2003
ASOA Membership Volunteer- ABC Taskforce -
ASOA AE Editorial Board -
Associate of Applied Science-Business Administration -
Bachelor of Science-Business Administration -
Accepted into Master of Science program-major in management and specializing in healthcare administration. -