HEATHER JOHNSON
Topeka
Summary
Results-oriented healthcare executive with 10+ years of success in clinical operations, business development, and strategic planning. Expert in leading high-performing teams, optimizing healthcare delivery systems, and leveraging data analytics to inform strategic initiatives. Recognized for elevating patient outcomes, ensuring compliance, and driving sustainable organizational growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Nurse Practice Manager
The University of Kansas Health System St. Francis Campus
02.2022 - Current
- Oversee internal medicine, surgical, and specialty practices in ambulatory care.
- Reduced voluntary employee turnover from 93% to 0% in one year.
- Increased patient satisfaction by 17% through care coordination improvements.
- Achieved 94% individual manager rating, highest among ambulatory managers.
- Directed budget planning and implemented cost-saving initiatives.
- Led quality improvement efforts and ensured regulatory compliance.
- Developed emergency readiness plans and risk mitigation strategies.
- Improved employee relations through engagement programs and conflict resolution.
- Led employee relations efforts, including investigations and policy implementation.
Rehab Liaison/Marketing Specialist
Kansas Rehabilitation Hospital
05.2019 - 02.2022
- Completed pre-admission screening documentation in compliance with CMS regulations.
- Conducted assessments and executed targeted marketing strategies.
- Strengthened provider and community relations to enhance access to care.
- Managed outreach campaigns and analyzed marketing performance metrics.
Director of Business Development & Admissions
HMG Healthcare
11.2018 - 05.2019
- Increased census through targeted marketing strategies.
- Streamlined admissions processes with updated policies.
- Coached and mentored admissions staff.
- Launched cross-channel marketing campaigns to improve customer acquisition.
Staff Development Coordinator/Nurse Manager
United Methodist Homes
06.2018 - 11.2018
- Implemented educational and compliance programs.
- Managed restorative care services and quality assurance initiatives.
- Supervised nursing teams and developed clinical protocols.
- Conducted competency assessments and new hire orientation.
Licensed Practical Nurse
Lawrence Memorial Hospital
07.2017 - 06.2018
- Provided direct patient care and administered medications.
- Participated in quality improvement initiatives.
- Assisted physicians with procedures and diagnostic testing.
- Maintained accurate documentation in EHR systems.
Consumer Representative
Blue Cross and Blue Shield of Kansas
02.2016 - 07.2017
- Resolved complex claims issues and ensured customer satisfaction.
- Educated members on benefits and plan options.
- Met call resolution and compliance targets.
- Assessed client needs and recommended appropriate health plans.
Education
Master of Business Administration - Strategic Management
Baker University
05.2022
Bachelor of Science - Business Administration
Southern New Hampshire University
08.2020
Associate of Science - Business Administration
Highland Community College
08.2018
Licensed Practical Nurse - undefined
Washburn Institute of Technology
12.2013
Skills
- Medical personnel recruitment
- Referral management
- Policy and procedure development
- HIPAA and OSHA regulations
- Staff development
- Operational efficiency
- Business analysis
- Workflow optimization
- Quality improvement
- HIPAA regulations
- Sterilization techniques
- Strategic planning
- Prospecting
- Pipeline development
- Analytics
Affiliations
- Santa’s Helpers Non-profit – Co-President & Board Member
- Nursing Leadership Council
- Press Ganey Medical Practice Optimization Committee
- Employee Experience Committee
- Employee Engagement Committee
- Topeka Area Continuity of Care
- Medicare Annual Wellness Workgroup
- Care Management Work Group
- Bariatric Task List and Express Lane Optimization Committee
Certification
- Licensed Insurance Producer (17865248)
- Licensed Practical Nurse – IV Certified (#44941)
- Metabolic and Bariatric Surgery Clinical Reviewer (MBS-CR)
- BLS Certified
Awards & Honors
2025 Interpersonal Colleague Award Nominee, 2024 Pusitz Service Excellence Award Winner, 2016 World Class Customer Service Recognition
Timeline
Nurse Practice Manager
The University of Kansas Health System St. Francis Campus
02.2022 - Current
Rehab Liaison/Marketing Specialist
Kansas Rehabilitation Hospital
05.2019 - 02.2022
Director of Business Development & Admissions
HMG Healthcare
11.2018 - 05.2019
Staff Development Coordinator/Nurse Manager
United Methodist Homes
06.2018 - 11.2018
Licensed Practical Nurse
Lawrence Memorial Hospital
07.2017 - 06.2018
Consumer Representative
Blue Cross and Blue Shield of Kansas
02.2016 - 07.2017
Master of Business Administration - Strategic Management
Baker University
Bachelor of Science - Business Administration
Southern New Hampshire University
Associate of Science - Business Administration
Highland Community College
Licensed Practical Nurse - undefined
Washburn Institute of Technology