Aime Teresa Rodriguez Bolano
Nashville,TN
Summary
With a proven track record at AR_Essence LLC, I excelled in enhancing customer satisfaction and streamlining operations, showcasing my proficiency in Microsoft Office and software deployment. My collaborative approach and strategic planning skills have consistently improved service quality and operational efficiency, demonstrating a strong blend of technical savvy and interpersonal abilities. Diligent Secretary with talent for fostering effective professional relationships with clients, staff and business associates. Supportive and focused team player with proactive approach to administration and strong attention to detail. Skilled at providing friendly service to coworkers and customers.
Overview
2
2
years of professional experience
Work History
Manager
AR_Essence LLC
Antioch, TN
10.2023 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed annual goals for each department based on market trends and competitor analysis.
- Provided technical support to customers utilizing Microsoft products such as Windows, Office, and Skype.
- Trained customers on how to use various features of Microsoft software applications, including Word, Excel, and Outlook.
- Installed new versions of the Windows OS on users' computers when needed.
- Performed periodic updates on existing systems running Microsoft operating systems, and ensured compatibility with other software applications.
- Configured domain controllers, DNS servers, DHCP servers, and group policies in a Windows environment.
Secretary
HVAC Fong repair
Antioch, TN
01.2024 - 11.2024
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated contact lists on a regular basis; created new contacts as needed.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Provided administrative support to the Office Manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Sorted mail and distributed it to appropriate personnel or departments within the organization.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Composed, edited and typed complex memos and reports with job-related software.
- Responded to customer issues to provide immediate resolution and improve retention.
Software Installation Specialist
Quanta Computer
La Vergne, TN
01.2023 - 09.2023
- Installed software on multiple hardware platforms and operating systems, including Windows, Mac OS X and Linux.
- Configured applications to meet customer requirements.
- Created user accounts for new users and provided access to necessary resources.
- Generated reports detailing the status of all installed software packages in an organization's network environment.
Warehouse Order Picker
Superior Communications
La Vergne, TN
01.2023 - 05.2023
- Utilized hand-held scanners to locate and pick orders from shelves.
- Organized order picking by utilizing bin locations, product codes, and other identifying information.
- Maintained cleanliness of the warehouse area by sweeping floors, dusting shelves, and removing debris.
- Inspected stock items for defects or damages before placing them into storage bins.
- Reported any discrepancies between inventory records and physical counts to supervisors immediately.
- Assembled customer orders from stock using a variety of tools such as knives, tape guns.
- Updated computer systems with accurate information regarding received goods and shipped products.
- Collaborated with team members to ensure that all tasks were completed on time.
- Used handheld scanners to key in data for packages.
- Used RF scanner to pick items from bins and complete orders.
Education
Medical Assistants - RMA - Medical Science
HealthCare Professions Register
01-2024
Doctor - Medical Sciences
University of Medical Sciences of Santiago De Cuba
07-2017
High School Diploma -
Ignacio Agramonte
07-2011
Skills
- Phone reception
- Letter writing
- Office correspondence
- Schedule management
- Office supply inventory
- Accounts receivable and payable
- Database administration
- Verbal and written communication
- Appointment scheduling
- Payroll administration
- report generation
- Payment posting
- Meeting coordination
- Document preparation
- Reception functions
- Account reconciliations
- Proofreading expertise
- Record preparation
- File management
Education and Training
other,other,other
Languages
Spanish
Native/ Bilingual
English
Limited
Timeline
Secretary
HVAC Fong repair
01.2024 - 11.2024
Manager
AR_Essence LLC
10.2023 - Current
Software Installation Specialist
Quanta Computer
01.2023 - 09.2023
Warehouse Order Picker
Superior Communications
01.2023 - 05.2023
Medical Assistants - RMA - Medical Science
HealthCare Professions Register
Doctor - Medical Sciences
University of Medical Sciences of Santiago De Cuba
High School Diploma -
Ignacio Agramonte
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