AINES CATES
East Orange,NJ
Summary
Accomplished and energetic Operational Manager with a solid history of achievement in the medical field. Detailed orientated leader with 20+ years of a supervisory /managerial background inclusive of working in a prestigious hospital setting as well as a fast growing, privately owned radiology and medical organization.
Overview
26
26
years of professional experience
Work History
Practice Manager
Liberty Physical Therapy And Wellness
07.2022 - 08.2023
- Oversee operations for success of practice, at all three locations.
- Implement and administer operational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations for ten office personnel.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
Clinical Operations Assistant Director
BronxDocs
12.2020 - 07.2022
- Direct, supervise and evaluate work activities of personnel at all three locations.
- Provide appropriate training and mentoring to ensure that Bronx Docs standards and Key Performance Indicators (KPI's) are achieved in the scheduling of appointments and facilitation of patient services through telephone, e-mail and direct patient contact
- Prepared activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives
- Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.
- Assisted the Director in developing innovative programs to improve performance and retention rate.
Director of Operations
Distinguished Diagnostic Imaging P.C.
02.2009 - 01.2020
- Directly supervised 50+ employees: site supervisors, departmental head staff, radiology technologists, marketing representatives and supporting staff
- Utilize best practices for interviewing, hiring and training of new employees, as well as the ongoing development of existing employees
- Evaluates performance and makes recommendations for personnel actions in consultation with HR Business Partner
- An Integral role for the growth and success of the fast growing radiology company
- Develop, assist and lead projects as assigned by the Executive Director and/ or Medical Director
- Assisted the Quality Manager in reviewing and updating policies and procedures for modalities and areas of oversight
- Reviewed and updated reports in preparation of ACR inspection, implemented training on MRI safety, Radiation Safety and Patient Care
- Represented the company at conferences and private events
- Multiple travels internationally to form a business partnership which included hiring, training and organizing a call center to assist in providing excellent patient care.
Protocol Administrator
Memorial Sloan Kettering Cancer Center
01.1998 - 01.2008
- Provided secretarial support to all Interventional Radiologists as well as coordination of administrative functions within IR services
- Created a quarterly newsletter to be distributed to all MSK radiology locations in New York and New Jersey, educating staff on new equipment, departmental changes and staff development
- Held and maintained a leadership role for five radiologists in the department for protocols, reporting, and being the liaison for physicians and staff.
Education
Certification - Magnetic Resonance Imaging (MRI) Technology
MRI Seminar Series INC.
Bronx, NY09.2018
Skills
- Proficient in EMR systems such as EPIC, EXA, RIS, PACS, Cadence and RainTree
- Employee Performance
- Marketing
- Leadership abilities
- Organizational Savvy
- Strategic Planning & Development
- Analytical Thinking
- Team Building & Mentorship
- Analytical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Practice Manager
Liberty Physical Therapy And Wellness
07.2022 - 08.2023
Clinical Operations Assistant Director
BronxDocs
12.2020 - 07.2022
Director of Operations
Distinguished Diagnostic Imaging P.C.
02.2009 - 01.2020
Protocol Administrator
Memorial Sloan Kettering Cancer Center
01.1998 - 01.2008
Certification - Magnetic Resonance Imaging (MRI) Technology
MRI Seminar Series INC.
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