Ainoa Garcia
Montgomery Village,MD
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Pursues opportunities to learn new skills and contribute to group success.
Overview
8
8
years of professional experience
Work History
Car Saleswoman
ACADEMY FORD SALES
03.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Kept detailed records of daily activities through online customer database.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Car Saleswoman & Finance
Sterling Motorsport
09.2022 - 03.2023
- Promoted and up-sold products and services to meet needs of customers.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Car Saleswoman
ACADEMY FORD SALES
09.2021 - 09.2022
- Assisted customers who are looking to purchase a new or used vehicle
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Demonstrate vehicle features and explain warranties and services
- Turns customers into buyers by matching them with their ideal car.
Server
Clyde's of a Columbia / Clyde's of Tower Oaks
05.2018 - 09.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Hostess
The Cheesecake Factory
10.2016 - 05.2018
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, and answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Receptionist
Jim Coleman Toyota
01.2016 - 12.2016
- Received and sort daily mail/deliveries
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Managed multiple tasks and met time-sensitive deadlines.
Education
Hospitality Management (2 Years) -
Montgomery College
Rockville, MDHigh School diploma - 2015 -
Rockville High School
Rockville, MDSkills
- Bilingual (Spanish)
- Multitasking abilities
- Emotional intelligence
- Team collaboration
- Proactive and Creative
- Attention to detail
- Works well under pressure
- Quick learner
- Critical Thinking
- Efficient Communication
References
Available upon request.
Timeline
Car Saleswoman
ACADEMY FORD SALES
03.2023 - Current
Car Saleswoman & Finance
Sterling Motorsport
09.2022 - 03.2023
Car Saleswoman
ACADEMY FORD SALES
09.2021 - 09.2022
Server
Clyde's of a Columbia / Clyde's of Tower Oaks
05.2018 - 09.2021
Hostess
The Cheesecake Factory
10.2016 - 05.2018
Receptionist
Jim Coleman Toyota
01.2016 - 12.2016
Hospitality Management (2 Years) -
Montgomery College
High School diploma - 2015 -
Rockville High School
Similar Profiles
IRVIN SILVERMANIRVIN SILVERMAN
Sales Director at ACADEMY FORD SALESSales Director at ACADEMY FORD SALES
Dan GrahamDan Graham
Demand Analyst at Ford North America Electronic Service Group FORD COMPONENT SALESDemand Analyst at Ford North America Electronic Service Group FORD COMPONENT SALES
Chelsey PulfordChelsey Pulford
Administrative Assistant at Van Isle Ford Sales LtdAdministrative Assistant at Van Isle Ford Sales Ltd