Ainoa Rodriguez
The Bronx,NY
Summary
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excellent communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration. Looking forward to show my excellent work ethic and skills to optimize your team success.
Overview
7
7
years of professional experience
Work History
Server
Rabbit Hole
New York
09.2023 - 01.2024
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared checks, itemizing total meal costs and taxes.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Informed customers of daily specials and signature menu items.
- Upheld high standards of sanitation in accordance with health department regulations.
- Served cold, hot and alcoholic beverages to guests.
- Presented menus and answered questions regarding items.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
Sales Associate
Sparkle Jewelry
The Bronx, NY
02.2020 - 08.2023
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Computed purchases and received and processed cash or credit payment.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Ticketed, arranged and displayed merchandise to promote sales.
- Helped customers find specific products, answered questions, and offered product advice.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized store by returning merchandise to proper areas and restocked displays.
Sales Associate
National Bakery
The Bronx, NY
03.2017 - 10.2020
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
- Brewed and served coffee and tea with preferred add-ins.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Listened to guests to understand needs and help each person select optimal products and services.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Front Desk Receptionist
Streetsquash
Manhattan, NY
10.2019 - 02.2020
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Scheduled space or equipment for special programs, meetings and conferences.
- Assisted with scheduling appointments for clients and visitors.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Completed basic bookkeeping and document filing.
School Janitor
A-1 cleaning
Manhattan, NY
05.2019 - 09.2019
- Followed safety processes for all manual and electric cleaning equipment.
- Organized closets and storage rooms in an efficient manner to maximize space utilization.
- Followed established protocols while performing daily cleaning tasks.
- Serviced, cleaned and restocked restrooms.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
Education
High School Diploma -
Hight School For Health And Human Services
Manhattan, NY06-2020
Some College (No Degree) - Business Management
Borough of Manhattan Community College
New York, NYSkills
- Promotional support
- Excellent communication skills
- Customer service
- Cash register operation
- Basic accounting
- Phone etiquette
- Fluent in English and Spanish
- Multitasking and organization
- Strong work ethic
- Customer feedback management
- Leadership
- Interpersonal communication
- Excel certified
Timeline
Server
Rabbit Hole
09.2023 - 01.2024
Sales Associate
Sparkle Jewelry
02.2020 - 08.2023
Front Desk Receptionist
Streetsquash
10.2019 - 02.2020
School Janitor
A-1 cleaning
05.2019 - 09.2019
Sales Associate
National Bakery
03.2017 - 10.2020
High School Diploma -
Hight School For Health And Human Services
Some College (No Degree) - Business Management
Borough of Manhattan Community College