Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOSH ECCARD

Edmond,OK

Summary

Organized and dependable as well as successful at managing multiple priorities with a positive and energetic attitude. Willingness to take on added responsibilities to meet team goals. A solid team player with a respectful, honest, and hard working approach to work. Motivated to maintain customer satisfaction through clear communication and contribute to company success.

Overview

2
2
years of professional experience

Work History

Server

Othello's Italian Restaurant
07.2023 - 10.2023
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

To-Go Server

S & B Burger Joint
04.2023 - 07.2023
  • Greeted customers and answered inquiries regarding menu items and specials.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
  • Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
  • Washed hands regularly throughout shift to comply with safety and sanitation protocol.
  • Processed customer payments and balanced cash drawers.

Host

Othello's Italian Restaurant
08.2022 - 05.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Answered customer questions about hours, seating, menu information, and informed them of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Dishwasher/Food Service Worker

Touchmark Retirement Community
08.2021 - 06.2022
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Followed supervisor instructions to complete tasks on time.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by Touchmark.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Delivery of meals to Touchmark's Memory Care section as well as interacting and conversing with the patient's in that area. .


Education

Edmond North High School
Edmond, OK
05.2024

Skills

  • Exceptional Customer Service
  • Computer Proficiency
  • Promotional Support
  • Point of Sale Operation
  • Teamwork and Collaboration
  • Flexible Schedule
  • Reliable and Punctual
  • Policy and Procedure Adherence

Timeline

Server

Othello's Italian Restaurant
07.2023 - 10.2023

To-Go Server

S & B Burger Joint
04.2023 - 07.2023

Host

Othello's Italian Restaurant
08.2022 - 05.2023

Dishwasher/Food Service Worker

Touchmark Retirement Community
08.2021 - 06.2022

Edmond North High School

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JOSH ECCARD