Ainsley Kenney
Naugatuck,CT
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Big Y Supermarket
Naugatuck, CT
12.2022 - Current
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Addressed customer questions and concerns regarding products and services.
- Verified that all coupons were valid prior to processing them into the system.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Complied with all health and safety regulations while performing job duties.
- Welcomed customers, offering assistance to help find store items.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Resolved customer complaints in a professional manner.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Greeted customers and provided friendly customer service.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Informed customers of in-store promotions or pricing specials.
- Handled lottery ticket sales and winnings.
- Completed Western Unions.
- Cashed in bottle deposits.
Community Service Volunteer
Naugatuck High School
Naugatuck, CT
08.2021 - 06.2025
- Assisted with Volleyball Summer Camps as a counselor for the youth in our community.
- Assisted in softball summer camps as a counselor for the youth in our community.
- Supporting my community through the National Honor Society by working on blood drives and fundraisers.
- Was a member and key role player in a student-led action group called Greyhound Nation at Naugatuck High School.
- I helped my fellow peers in unified sports.
- Mentoring and Tutoring a French speaking peer
Education
Student
Naugatuck High School
Naugatuck, CT06-2025
Skills
- Check processing
- Drawer management
- Customer focus
- Attention to detail
- Reliability and punctuality
- Product knowledge
- Multitasking and organization
- Phone etiquette
- Cash register operation
- Adaptability and flexibility
- Customer satisfaction
- Customer complaint resolution
- Patience and composure
- Guest services
- Cash handling
- Positive and professional
- Cash handling expertise
- Basic math
- Refund handling
- Conflict resolution
- Calm demeanor
- Customer service
Affiliations
- Varsity Volleyball Player for Naugatuck High School
- Varsity Softball player for Naugatuck High School
- Employee at Big Y
Certification
- CPR Certified (As of 9/13/2024)
Accomplishments
- National Honor Society member (since 2022)
- French National Honor society member (since 2023)
- Volleyball Greyhound Award winner 2021, and 2022 seasons
- Softball Greyhound Award winner 2022, 2023 seasons
- 2024 Volleyball Team Captain
- High School Honor Classes: English 1 Honors, Geophysical Science Honors, World Civ Honors, Biology Honors, English 2 Honors, French 2 Honors, Physical education 2 Honors, Health 1 honors, Health 2 Honors, Chemistry Honors, French 3 Honors, Algebra 2 Honors, EMT Training, Human Anatomy Honors.
- AP/ECE classes: ECE US history, AP English language, AP U.S Government and politics, AP literature, ECE contemporary issues in sports, ECE French Grammar and Composition, ECE elementary discrete mathematics.
- Class Rank: 34/257
- GPA: 4.0910
References
References available upon request.
Timeline
Customer Service Cashier
Big Y Supermarket
12.2022 - Current
Community Service Volunteer
Naugatuck High School
08.2021 - 06.2025
Student
Naugatuck High School