Aiona Green
Washington,DC
Summary
Proven leader and customer service expert, adept at multitasking and time management, significantly enhanced guest satisfaction at Yard House. Skilled in team collaboration and CPR/AED certified, I excel in high-pressure environments, ensuring operational efficiency and safety. My proactive approach and attention to detail have consistently improved team performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Host
Yard House
812 7th ST NW, Washington, DC 20001
07.2021 - 04.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Backed up servers by checking on tables and retrieving items for guests.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Opened and closed seating sections according to volume of guests.
Host
Del Mar
791 Wharf ST. ,SW Washington, DC
04.2022 - 07.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Completed daily side work and opening and closing duties without fail.
- Seated patrons based on guest preferences and seating availability.
- Opened and closed seating sections according to volume of guests.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Shift Leader
Tropical Smoothie Cafe
2490 Market ST. NE, Washington, DC 20018
04.2020 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
- Enhanced team efficiency by leading shift changeovers, ensuring smooth operations without downtime.
- Crosses trained on all stations within the restaurant (prep, smoothie line, cashier, food line)
Education
Diploma -
Dunbar High School
Washington, DCSkills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Certified in CPR/AED
- Prehospital Care
Certification
CPR Certified
EMT-Basic
Timeline
Host
Del Mar
04.2022 - 07.2023
Host
Yard House
07.2021 - 04.2024
Shift Leader
Tropical Smoothie Cafe
04.2020 - 08.2022
Diploma -
Dunbar High School