Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Aira Gonjoran

Grimes,United States

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

General Manager

Silverstar Carwash
09.2024 - Current
  • Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
  • Developed and implemented strategies to increase sales and profitability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.


Supervisor

Tommy's Express Car Wash
05.2024 - 09.2024
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased sales by consistently engaging with customers and addressing their needs effectively.

Guess Service Specialist - Key Holder

Mister Car Wash
05.2022 - 05.2024


  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Updated account information to maintain customer records.
  • Trained employees how to use machine and maintenance.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.

Online Shopper

Walmart
08.2020 - 03.2022


  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Education

Associate of Arts - Business Administration

Des Moines Area Community College
Ankeny, IA
07.2022

Skills

  • Time Management
  • Multitasking Abilities
  • Sales strategy development
  • Training and mentoring

Timeline

General Manager

Silverstar Carwash
09.2024 - Current

Supervisor

Tommy's Express Car Wash
05.2024 - 09.2024

Guess Service Specialist - Key Holder

Mister Car Wash
05.2022 - 05.2024

Online Shopper

Walmart
08.2020 - 03.2022

Associate of Arts - Business Administration

Des Moines Area Community College

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Aira Gonjoran