Aira Gonjoran
Grimes,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
General Manager
Silverstar Carwash
09.2024 - Current
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Supervisor
Tommy's Express Car Wash
05.2024 - 09.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased sales by consistently engaging with customers and addressing their needs effectively.
Guess Service Specialist - Key Holder
Mister Car Wash
05.2022 - 05.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
- Trained employees how to use machine and maintenance.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Online Shopper
Walmart
08.2020 - 03.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts - Business Administration
Des Moines Area Community College
Ankeny, IA07.2022
Skills
- Time Management
- Multitasking Abilities
- Sales strategy development
- Training and mentoring
Timeline
General Manager
Silverstar Carwash
09.2024 - Current
Supervisor
Tommy's Express Car Wash
05.2024 - 09.2024
Guess Service Specialist - Key Holder
Mister Car Wash
05.2022 - 05.2024
Online Shopper
Walmart
08.2020 - 03.2022
Associate of Arts - Business Administration
Des Moines Area Community College
Similar Profiles
Luis FloresLuis Flores
Bay Lead at Silverstar CarwashBay Lead at Silverstar Carwash
Thomas RobertsonThomas Robertson
Ski Patroller at SilverStar Mountain ResortSki Patroller at SilverStar Mountain Resort
Tapiwa Sydney MapurangaTapiwa Sydney Mapuranga
Support Worker at Silverstar Care PtySupport Worker at Silverstar Care Pty