Aira Gonjoran
Grimes,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
General Manager
Silverstar Carwash
09.2024 - Current
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Developed and implemented strategies to increase sales and profitability.
- Trained and guided team members to maintain high productivity and performance metrics.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
Supervisor
Tommy's Express Car Wash
05.2024 - 09.2024
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased sales by consistently engaging with customers and addressing their needs effectively.
Guess Service Specialist - Key Holder
Mister Car Wash
05.2022 - 05.2024
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Tracked customer service cases and updated service software with customer information.
- Updated account information to maintain customer records.
- Trained employees how to use machine and maintenance.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Online Shopper
Walmart
08.2020 - 03.2022
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Arts - Business Administration
Des Moines Area Community College
Ankeny, IA07.2022
Skills
- Time Management
- Multitasking Abilities
- Sales strategy development
- Training and mentoring
Timeline
General Manager
Silverstar Carwash
09.2024 - Current
Supervisor
Tommy's Express Car Wash
05.2024 - 09.2024
Guess Service Specialist - Key Holder
Mister Car Wash
05.2022 - 05.2024
Online Shopper
Walmart
08.2020 - 03.2022
Associate of Arts - Business Administration
Des Moines Area Community College
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