Airaka Hayes
General Manager
South Jordan,UT
Summary
Accomplished eye care professional skilled in operational management and customer relations. Experienced in building effective teams, enhancing service quality, and implementing training initiatives that improve employee competencies. Adept at addressing client needs with precision, ensuring optimal eyewear solutions and sustained customer satisfaction.
Overview
27
27
years of professional experience
Work History
General Manager
Eyeglass World
Orem
01.2025 - Current
- Streamlined daily operations to improve store functionality and customer satisfaction.
- Managed staff schedules to maximize productivity and align with business needs.
- Oversaw financial reporting and budgeting for precise expense tracking.
- Ensured compliance with company policies and industry regulations across all operations.
- Developed training programs that enhanced employee skills in eyewear sales.
- Resolved customer complaints promptly to uphold high service quality standards.
- Fostered a positive team environment through regular communication and feedback sessions.
- Created team-building activities to promote collaboration among departments.
Optical Manager/ IED District support lead
Warby Parker
South Jordan
11.2022 - 11.2024
- Coordinated communication among patients, doctors, staff, and corporate to streamline processes
- Assisted customers in selecting eyewear to ensure satisfaction with their choices
- Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy
- Verified finished eyewear against optical standards and customer specifications to ensure quality
- Use my expertise to explain prescription terminology and product offerings to customers
- Manage a team of Opticians by giving and receiving feedback, holding ongoing development conversations, and leading by example on the floor
- Uphold exceptional service standards when working with customers and implement retail experience programs that increase their loyalty and engagement
- Report to the Store Leader, working together to anticipate staffing needs and oversee Optician Apprentice Program participants
- Stay up to date with HR policies and procedures to promote a productive, safe culture in the store and leverage company resources to increase employees' engagement and job satisfaction
- Work closely with corporate leaders to bring Inclusion and equity, celebrating diversity within our district of 18 stores in the Mountain West District for Warby Parker
- Coordinate between stores and corporate for their 'Do Good' initiatives in local communities partnering with stores and corporate for various charitable projects
- Coordinate between patients, Doctors, Staff and Corporate
- Assist with the lunch schedule
- Train staff on optical processes
- Contact insurance companies for billing and coding
- File insurance claims and collections
- Set appointments
- Patient pretesting, Visual Acuitites, OCT, Topography, Visual fields and Optomap
- Account manager for the Safety glasses
- Train patients how to wear specialty contact lenses and contact training for insertion and removal
- Dispensing of glasses and contacts
Dispensing Optician and team lead
Eagle Vision Superior Family Eye Care
South Jordan
06.2019 - 11.2022
- Assisted patients with frame selection and fitting for optimal comfort.
- Conducted vision tests to verify prescription accuracy and suitability.
- Dispensed eyewear and explained product features to customers.
- Collaborated with optometrists to ensure seamless patient care processes.
- Educated clients on proper eyewear maintenance and care techniques.
- Managed patient records and processed insurance claims accurately.
- Trained junior staff on dispensing techniques and customer service skills.
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Managed client frame selection and guided customers through lens options to ensure satisfaction.
- Wrote up detailed work orders specifying parameters for lenses and frames.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Verified insurance coverage for payment of services rendered.
- Scheduled appointments, verified insurance coverage, maintained patient records, and assisted with preliminary testing for efficient patient flow.
Customer Relations Director
Xidax Elite Rigs
South Jordan
01.2016 - 03.2017
- Resolved customer issues by collaborating with relevant departments.
- Maintained social media platforms and reseller ratings to enhance company presence.
- Created opportunities that contributed to retention of company revenue.
- Answered phone calls, emails, and live chats to provide timely support.
- Applied payments to contracts and orders for efficient processing.
- Developed training processes for sales teams to improve performance.
- Collaborated with vice president and CEO on strategies for customer retention.
Office Manager, LASIK Specialist, Dispensing Optician
Standard Optical
Taylorsville
10.2012 - 01.2015
- Managed daily office operations and maintained organized workspaces.
- Coordinated schedules and meetings for staff and management.
- Oversaw inventory management and supply ordering processes.
- Trained new employees on office procedures and protocols.
- Assisted in budget tracking and expense reporting tasks.
- Maintained compliance with health regulations and safety standards.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
CSP
H&RBlock
Riverton
11.2011 - 04.2012
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Office Manager
High Definition Satellite
South Jordan
09.2009 - 05.2010
- Managed daily office operations and ensured smooth workflow for staff.
- Coordinated schedules and meetings for executives and team members.
- Maintained office supplies inventory and ordered materials as needed.
- Managed office inventory and placed new supply orders.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Executive assistant to the CEO of the company
Monarch Global
South Jordan
03.2008 - 09.2009
- Efficiently managed executive calendars and scheduled appointments to optimize time management.
- Coordinated travel arrangements for executives across multiple locations to ensure seamless logistics.
- Maintained secure handling of confidential files and documents to safeguard sensitive information.
- Tracked deadlines and deliverables to assist in effective project management.
- Developed and implemented office procedures that streamlined operations and improved efficiency.
- Monitored incoming emails and provided timely responses to maintain communication flow.
- Answered customer and client telephone calls, offering assistance as needed.
- Provided comprehensive administrative support in preparing contracts, invoices, purchase orders, and other essential documentation.
Manager/ Doll Creation specialist Seasonal associate
My baby and Me
Murray
10.1999 - 01.2000
- Coordinate between patients, Doctors, Staff and Corporate
- Manage the day to day responsibilities of running the store and a direct link between the retail side of things and corporate
- Facilitate inventory, hiring of new employees
- Dismissal of employees whose services were no longer needed
- Contact insurance companies and billing
- Set appointments, patient testing
- Work with vendors and create events to bring in revenue from the local community
Education
Bachelor of Arts - Graphic Design
Rocky Mountain College of Art And Design
Denver, COSkills
- Self-motivated and goal-oriented
- Proficient in Photoshop
- Effective communication skills
- Experience with Microsoft Excel and QuickBooks
- Professional attitude and customer service orientation
- Efficient typist (75 wpm)
- Solution-oriented mindset
- Prescription data entry and evaluation
- Workflow coordination and laboratory operations
- Frame adjustments and insurance processing
- Document management and safety adherence
- Quality inspections and appointment scheduling
- Patient history documentation and attention to detail
- Supply ordering and equipment management
- Optical needs assessment and assistive equipment instruction
- Billing processing and inventory control
- Operational efficiency and compliance adherence
- Team leadership and relationship building
- Customer satisfaction and retail management
- Problem-solving and troubleshooting expertise
- Sales improvement and staffing recruitment
- Employee scheduling and motivation
Personal Accomplishments
- Community involvement through volunteer work
- Graphic Design work for special needs groups
- Volunteer for Relay for life using Vocal talents to raise funds
- Volunteer for Toys for tots using Vocal talents to raise funds
- Organized a Food Drive for the Utah Food bank, A clothing drive for the Roads Home
- Organized a group effort for the Salvation Army Angel tree program
- Jordan Belfort Training the Straight line persuasion
- Excels in Sales and Management
Recommendations
- Rodney N. Gilliland, O.D., rgillil108@aol.com, Orem Standard Optical, 12/16/14, It is my pleasure to recommend for employment Airaka Price as an optometric office manager, Lasik specialist or optometric sales associate...
- Ryan Tucker, ryan.tucker@warbyparker.com, Warby Parker, To the Warby Parker Talent Acquisition team, My name is Ryan Tucker, Associate Manager of Talent Development, and I've had the pleasure of collaborating with Airaka Price within her role as the Mountain West District Support Lead for Inclusion, Equity, and Diversity since 2023...
- Tara Holloway, taraanndarger1@gmail.com, 385-368-8322, To Whom It May Concern, I am writing to recommend Airaka for any position that would benefit from a dedicated and skilled manager with expertise being a LASIK specialist and Optician...
Accomplishments
Rookie Optician of the year Standard Optical 2012
Timeline
General Manager
Eyeglass World
01.2025 - Current
Optical Manager/ IED District support lead
Warby Parker
11.2022 - 11.2024
Dispensing Optician and team lead
Eagle Vision Superior Family Eye Care
06.2019 - 11.2022
Customer Relations Director
Xidax Elite Rigs
01.2016 - 03.2017
Office Manager, LASIK Specialist, Dispensing Optician
Standard Optical
10.2012 - 01.2015
CSP
H&RBlock
11.2011 - 04.2012
Office Manager
High Definition Satellite
09.2009 - 05.2010
Executive assistant to the CEO of the company
Monarch Global
03.2008 - 09.2009
Manager/ Doll Creation specialist Seasonal associate
My baby and Me
10.1999 - 01.2000
Bachelor of Arts - Graphic Design
Rocky Mountain College of Art And Design