Airam Quiroa
Fontana,CA
Summary
Recent MSW graduate, with compassion and dedicated social services professionalism with over three years of experience as a Substance Abuse Counselor and Patient Navigator. Skilled in providing trauma-informed care, case management, crisis intervention, and patient advocacy for individuals facing substance use disorders, mental health challenges, and barriers to treatment. Strong ability to build trusting relationships with diverse populations while maintaining professionalism, empathy, and confidentiality. Passionate about empowering individuals and families through compassionate support, effective communication, and evidence-based practices.
Overview
10
10
years of professional experience
Work History
Patient Navigator
Aegis Treatment Centers
Banning, CA
05.2024 - Current
- Support individuals receiving treatment for substance use disorders by guiding them through the recovery process and advocate for patients by helping them access healthcare, counseling, housing, transportation, and recovery and community resources.
- Assisting patients with intake procedures, scheduling appointments, explaining treatment plans, and ensuring access to counseling, medication-assisted treatment.
- Maintain accurate patient records, coordinate communication between medical staff and clients, and provide emotional support to encourage treatment retention and recovery success.
- Collaboration with counselors, nurses, case managers, and community organizations to ensure patients receive comprehensive, compassionate, and continuous care throughout their treatment journey.
- Organize outreach events, educate communities about recovery services, and build partnerships with healthcare providers, shelters, nonprofits, and agencies to strengthen referrals, patient support, and access to treatment resources.
Counselor
Aegis Treatment Centers
Redlands, CA
05.2023 - Current
- Provide individual counseling session with patients that are assigned to caseload.
- Maintain patient charts and document all counseling services.
- Consistent and accurate documentation and tracking of a patients' progress and upcoming appointments.
- Collaborated closely with treatment team to appropriately coordinate client care services.
- Engage in weekly case conference to increase patients continuum of care.
- Communicate effectively with medical staff that patients are meeting treatment plans and patients are receiving all treatment plans.
- Deliver public education, prevention and health promotion programs, working in collaboration with organizations, institutions, and communities.
Forklift Operator
National Distribution Industries
Ontario, CA
10.2021 - 04.2023
- Unloads inbound shipments safely and moves product to storage locations.
- Stack and store merchandise in designated areas using a forklift or clamp.
- Ensures that the exact number and type of product is loaded and shipped.
- Moves product from staging and/or storage areas into trailers.
- Conducted routine inspections and maintenance on equipment to ensure operational efficiency.
Behavioral Technician
Shaping Pathways
Moreno Valley, CA
04.2021 - 04.2022
- Work individually with children diagnosed with Autism and related disorders using ABA methods and techniques.
- Implemented individualized behavior intervention plans to support client development.
- Collected and analyzed behavioral data to track progress and adjust strategies.
- Teach and model communication, social and daily living skills.
- Facilitated communication between families and team members regarding client progress.
- Advocate for clients to engage in social outing and demonstrate skills and target goals.
Correctional Officer
State of California CDCR
Corona, CA
12.2015 - 03.2021
- Conducted roll calls, counts and maintained attendance records on 150 inmates.
- Enforced all institutional policies, rules, procedures and regulations.
- Escorted offenders both inside facility and on various trips away from facility.
- Maintained order and security of offenders in facility.
- Prevent the escape of inmates as an upmost priority.
Education
BA - Sociology
California State University
San Bernardino, CA12.2022
Master of Arts - Social Work
Grand Canyon University
Phoenix, AZ04.2026
Skills
- Case Management
- Bilingual
- Crisis Intervention
- Community Resources
- Active listening
- Culture Competence
- Patient Advocacy
Timeline
Patient Navigator
Aegis Treatment Centers
05.2024 - Current
Counselor
Aegis Treatment Centers
05.2023 - Current
Forklift Operator
National Distribution Industries
10.2021 - 04.2023
Behavioral Technician
Shaping Pathways
04.2021 - 04.2022
Correctional Officer
State of California CDCR
12.2015 - 03.2021
BA - Sociology
California State University
Master of Arts - Social Work
Grand Canyon University