Aireal Longcoy
Mount Sterling,OH
Summary
Dynamic Scheduling Coordinator with a strong work ethic and problem-solving skills, adept at optimizing patient flow at Nationwide Children Hospital. Proven ability to enhance operational efficiency through effective schedule management and attention to detail, while maintaining excellent communication with healthcare providers and patients. Committed to delivering quality service in fast-paced environments.
Skilled scheduling professional with comprehensive experience in managing calendars, coordinating logistics, and ensuring seamless operations. Strong focus on team collaboration and achieving results, adapting easily to changing needs. Proficient in multitasking, communication, and problem-solving, with reliable and organized approach to tasks.
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Nationwide Children Hospital
Westerville, OH
12.2024 - Current
- Coordinated daily scheduling for patient appointments across multiple departments.
- Assisted in managing clinic schedules to optimize patient flow and resource allocation.
- Communicated effectively with healthcare providers and patients regarding appointment details.
- Utilized electronic scheduling systems to track and update appointment information accurately.
- Supported administrative staff by preparing necessary documentation for scheduled visits.
- Adapted quickly to changes in scheduling needs based on patient demands and provider availability.
- Maintained organized records of appointments, cancellations, and rescheduling requests efficiently.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Mentored junior coordinators on best practices in appointment management and customer service excellence.
- Improved patient satisfaction with timely and accurate appointment setting.
Patient Access Representative
Nationwide Children Hospital Psychology
Columbus, OH
12.2023 - 12.2024
- Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Assisted patients with insurance verification and eligibility inquiries, enhancing overall service experience.
- Coordinated scheduling for patient appointments, optimizing clinic workflow and reducing wait times.
- Responded to patient inquiries via phone and in-person, providing timely information and support.
- Maintained organized patient records, ensuring confidentiality and accessibility for authorized personnel.
- Utilized electronic health record (EHR) systems for data management, improving efficiency in patient access operations.
- Participated in training sessions to enhance knowledge of healthcare policies and improve service delivery.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Coordinated patient registrations and insurance verifications to ensure accurate data entry.
- Facilitated communication between patients, families, and healthcare providers to enhance patient experience.
- Managed scheduling of appointments, optimizing clinic flow and reducing wait times.
- Implemented process improvements that streamlined patient intake operations, increasing efficiency.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Collaborated with healthcare providers to ensure timely appointment scheduling and coordinated follow-up care for patients'' needs.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.
- Supported clinical staff by preparing accurate patient documentation and records ahead of appointments.
Scheduling Coordinator
Nationwide Children Hospital
Westerville, OH
09.2022 - 12.2023
- Coordinated daily scheduling for patient appointments across multiple departments.
- Assisted in managing clinic schedules to optimize patient flow and resource allocation.
- Communicated effectively with healthcare providers and patients regarding appointment details.
- Utilized electronic scheduling systems to track and update appointment information accurately.
- Supported administrative staff by preparing necessary documentation for scheduled visits.
- Adapted quickly to changes in scheduling needs based on patient demands and provider availability.
- Maintained organized records of appointments, cancellations, and rescheduling requests efficiently.
- Contributed to team meetings by sharing insights on improving scheduling processes and workflows.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
School Bus Driver
Madison Plains Local Schools
London, OH
11.2017 - 09.2022
- Operated school bus safely, adhering to traffic regulations and safety protocols.
- Managed student boarding and disembarking, ensuring secure and organized transitions.
- Conducted routine inspections of bus equipment, maintaining operational readiness and safety standards.
- Communicated effectively with students and parents regarding transportation schedules and policies.
- Implemented efficient route planning to optimize travel times and fuel usage.
- Coordinated with school administration to address transportation-related concerns promptly.
- Promoted a positive environment on the bus, managing student behavior to ensure safety and respect.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Obeyed federal, Ohio and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
Education
GED -
Grove City High School
Grove City, OH06.2006
Skills
- Problem-solving
- Strong work ethic
- Data entry
- Verbal and written communication
- Teamwork and collaboration
- Attention to detail
- Schedule management
- Critical thinking
- Office administration
- Effective multitasking
- Deadline oriented
- Telephone etiquette
- Daily timekeeping
Timeline
Scheduling Coordinator
Nationwide Children Hospital
12.2024 - Current
Patient Access Representative
Nationwide Children Hospital Psychology
12.2023 - 12.2024
Scheduling Coordinator
Nationwide Children Hospital
09.2022 - 12.2023
School Bus Driver
Madison Plains Local Schools
11.2017 - 09.2022
GED -
Grove City High School