Aireal Velazquez
Las Vegas,NV
Summary
Experienced professional in customer service and safety protocols, emphasizing teamwork and adaptability for seamless operations and exceptional passenger experiences. Proficient in conflict resolution, emergency response, and communication. Calm and approachable demeanor builds trust and cooperation among colleagues and passengers.
Overview
21
21
years of professional experience
Work History
FRONT DESK REPRESENTATIVE
THE COSMOPOLITAN OF LAS VEGAS
Las Vegas
01.2013 - Current
- Process 200 guest arrival and departures in a 3000+ property. Maintain professional and courteous demeanor, providing excellent customer service skills consistent with property’s core service standards and brand attributes
GUEST SERVICES REP
STRATOSPHERE HOTEL & CASINO LAS VEGAS
Las Vegas
01.2005 - 01.2013
- Maintained an inventory of vacancies, reservations, and room assignments in a 2400+ property. Assisted in training new hires. Maximized hotel revenue by offering room upgrades and amenities.
Education
General studies
MUSKEGON COMMUNITY COLLEGE
Muskegon01.2003
HIGH SCHOOL DIPLOMA -
MONA SHORES HIGH SCHOOL
Muskegon, Michigan05.2000
Skills
- Problem solving
- Adaptable
- Communication
- Organization
- Critical thinking
- Collaboration
- Customer service
- Cash handling
- Hospitality services
- Time management
- Listening skills
- Training and mentoring
- Conflict and issue documentation
Accomplishments
Employee of the month and employee of the year
Timeline
FRONT DESK REPRESENTATIVE
THE COSMOPOLITAN OF LAS VEGAS
01.2013 - Current
GUEST SERVICES REP
STRATOSPHERE HOTEL & CASINO LAS VEGAS
01.2005 - 01.2013
General studies
MUSKEGON COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA -
MONA SHORES HIGH SCHOOL