Aireona Booker
San Diego,CA
Summary
Dynamic professional with a proven track record in customer service and security, highlighted by a pivotal role at Allied Universal Security Services. Excelled in team management and problem-solving, enhancing safety and customer satisfaction. Skilled in data entry and adaptability, I consistently exceed employer expectations without compromising professionalism or efficiency.
Overview
8
8
years of professional experience
Work History
Ordering Specialist
Synq3
03.2023 - 09.2024
- Remote customer service role taking phone orders from customers for restaurant takeout or delivery
- Accurately inputting orders into the system while providing excellent customer service
- Processed and handled customer complaints, answering questions, and providing alternative solutions.
- Communicated with customers to address order inquiries, changes and cancellations.
- Streamlined return process, enabling quicker customer resolutions by accurately logging return merchandise and issuing refunds or exchanges.
- Managed high-volume order entries, ensuring timely completion and client satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Security Officer
Allied Universal Security Services
02.2020 - 09.2022
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Learned and adapted quickly to new technology and software applications.
Sandwich Artist
Subway
05.2019 - 08.2020
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Greeted guests, promoted specials, and took orders.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
Cashier Team Lead
Walmart
08.2016 - 12.2019
- Performed cash, card, and check transactions to complete customer purchases.
- Communicated with customers and team members to solve problems.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
High School Diploma -
Scripps Ranch
Poway, CA06-2015
Skills
- Patrolling
- Defensive tactics training
- Team management
- Punctual and reliable
- New hire training
- Data entry skills
- Quick learner
- Problem-solving abilities
- Work prioritization
- Professionalism
- Adaptability
Timeline
Ordering Specialist
Synq3
03.2023 - 09.2024
Security Officer
Allied Universal Security Services
02.2020 - 09.2022
Sandwich Artist
Subway
05.2019 - 08.2020
Cashier Team Lead
Walmart
08.2016 - 12.2019
High School Diploma -
Scripps Ranch