Aireona Hesseltine
Davenport,IA
Summary
Dynamic professional with a proven track record at HyVee, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through effective conflict resolution and mentoring staff. Skilled in money handling and fostering a collaborative environment, driving repeat business and operational efficiency. Adaptable and strategic in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Assistant Manager
HyVee
02.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Waitress / Cashier
Clarks Landing
04.2021 - 12.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Sales Associate
Club Carwash
12.2022 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed employee and customer areas to keep a clean and organized environment
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
High School Diploma -
Davenport West High School
Davenport, IA06.2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Task delegation
- Conflict resolution
- Retail operations
- Customer rapport
- Policy enforcement
- Multitasking and organization
- Team collaboration
- Strategic thinking
- Adaptability and flexibility
Timeline
Assistant Manager
HyVee
02.2024 - Current
Sales Associate
Club Carwash
12.2022 - 10.2023
Waitress / Cashier
Clarks Landing
04.2021 - 12.2023
High School Diploma -
Davenport West High School
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