AIRIYONNA SHAKIR-CUTKELVIN
Los Angeles,CA
Summary
Outgoing and provides superb customer service. Passionate about exceeding goals. Always ready to learn avant-garde strategies to create excellent customer service. Offering strong communication and interpersonal skills with commitment to learning and growing within the work environment. Brings foundational understanding of customer service and job principles and ability to quickly learn new systems and processes. Ready to use and develop problem-solving and data entry skills in any role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Developed comprehensive skill set in customer-focused environment and now seeks to transition into new field. Extensive experience in problem-solving and strives to leverage this skill to contribute effectively in new and dynamic role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Vehicle Service Specialist
Valvoline Instant Oil Change
Hollywood, CA
05.2026 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted technicians in oil changes, ensuring adherence to safety protocols and service standards.
- Educated customers on services offered, enhancing their understanding and satisfaction with automotive care.
- Maintained cleanliness and organization of work area, promoting a safe environment for staff and customers.
- Perform oil changes, filter replacements, and lubrication services for vehicles.
- Inspect vehicles for any potential issues or areas that require attention.
- Conduct basic maintenance tasks such as tire rotations and fluid level checks.
- Inspecting and replacing car lights and wipers.
- Check fluid levels and add fluids to vehicle when necessary.
- Inspect/replace engine air filter and cabin air filter.
- Able to remove/rotate/lift/reinstall tires for tire rotation service.
- Perform additional services on cooling systems and transmissions.
Member Service Representative
Wescom Credit Union
Hawthorne, CA
10.2023 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Educated members on financial literacy topics, empowering them to make sound financial decisions for their future success.
- Resolved customer issues through thorough dispute investigation.
- Partnered with other departments facilitating smooth resolution of complex cases resulting in improved member experience.
Teller
HAB Bank
Downtown L.A
12.2022 - 10.2023
- Temp Position
- Greet and assist HAB Bank clients and provide them with exceptional service
- Processes large deposits, withdrawals, check cashing, loan payments and other transactions such as issuing cashier's check
- Conduct daily proof of ATM and cash on hand
- Assist in opening and closing the vault daily; assists in balancing vault currently and coin
- Refer customers to the appropriate team members for their banking needs
- Balance cash drawer daily
- Pass vouchers
- Prepare/receive shipment to/from FRB
- Assist customers via the telephone with basic account inquiries
- Any additional assigned by Branch Management
Education
Psychology
Santa Monica College
High School Diploma - undefined
Westchester Enriched Sciences Magnets
Los Angeles, CA06.2013
Skills
- Computers and Electronics
- Strong work ethic
- Teamwork
- Reliability
- Critical Thinking
- Judgment and Decision Making
- Strong Customer Service Skills
- Dispute resolution
Certification
- Microsoft Office
- Excel
- PowerPoint
- Microsoft Word
- Symitar
- Xperience
- American Training Academy Certification for completions of Security Guard Card Registration
- Introduction to Electricity Certification
LANGUAGES
Japanese
Elementary
Accomplishments
- Fearless ability to work in different career settings.
- Diligently worked during the COVID epidemic.
Timeline
Vehicle Service Specialist
Valvoline Instant Oil Change
05.2026 - Current
Member Service Representative
Wescom Credit Union
10.2023 - 04.2025
Teller
HAB Bank
12.2022 - 10.2023
Psychology
Santa Monica College
High School Diploma - undefined
Westchester Enriched Sciences Magnets