AIRYEL ODOM
FL
Summary
Opportunity to utilize all acquired skills in a professional atmosphere, while fostering positive relationships in the workplace and pursuing growth in the industry.
Overview
8
8
years of professional experience
Work History
Roadside Assistance Agent
Aston Carter
Remote
07.2022 - 01.2024
- Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
Right of Entry Coordinator
Spectrum Business
San Antonio
09.2017 - 11.2019
- Support Spectrum Enterprise by attaining the legally required documentations for commercial and retail building entries
- Prepare contracts that account for all negotiated terms as agreed to with property owners
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
English Teacher
Grant English Center
Italy
05.2017 - 08.2017
- Developed innovative lesson plans to engage students in English language learning.
- Working with parents and school administration, offer extra assistance and spot learning disabilities
- Keep records of the students' progress, routines, and interests, and keep parents informed about their child's development
Marketing Assistant
The Press Company
Austin
01.2016 - 03.2017
- Assisted marketing manager and supporting team with marketing activities
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
FedEx Technical Support
Harte Hanks
Austin
10.2015 - 01.2016
- Handled up to 80 inbound calls daily, related to client website support, from businesses and consumers based in the U.S
- Provided optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources
- Diagnosed and troubleshot hardware, software and network issues.
Education
Austin Community College -
Austin Community College
12.2013
St. Philip's Community College - Hospitality/ Event management
St. Philip's Community College
03.2013
High School -
Byron P. Steele II High School
08.2011
Skills
- Product knowledge
- Accuracy and attention to detail
- Strong communication
- Problem solving
- Exceptional customer service
- Time management
Timeline
Roadside Assistance Agent
Aston Carter
07.2022 - 01.2024
Right of Entry Coordinator
Spectrum Business
09.2017 - 11.2019
English Teacher
Grant English Center
05.2017 - 08.2017
Marketing Assistant
The Press Company
01.2016 - 03.2017
FedEx Technical Support
Harte Hanks
10.2015 - 01.2016
Austin Community College -
Austin Community College
St. Philip's Community College - Hospitality/ Event management
St. Philip's Community College
High School -
Byron P. Steele II High School