AIRYEL ODOM
FL
Summary
Opportunity to utilize all acquired skills in a professional atmosphere, while fostering positive relationships in the workplace and pursuing growth in the industry.
Overview
8
8
years of professional experience
Work History
Roadside Assistance Agent
Aston Carter
07.2022 - 01.2024
- Consistently met or exceeded performance benchmarks related to call handling time and customer satisfaction scores.
- Handled challenging situations with diplomacy, resolving conflicts between customers and service providers when necessary.
- Served as a reliable point of contact between law enforcement agencies, insurance companies, repair shops, and towing services during incidents requiring coordination among multiple parties.
Right of Entry Coordinator
Spectrum Business
09.2017 - 11.2019
- Support Spectrum Enterprise by attaining the legally required documentations for commercial and retail building entries
- Prepare contracts that account for all negotiated terms as agreed to with property owners
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
English Teacher
Grant English Center
05.2017 - 08.2017
- Developed innovative lesson plans to engage students in English language learning.
- Working with parents and school administration, offer extra assistance and spot learning disabilities
- Keep records of the students' progress, routines, and interests, and keep parents informed about their child's development
Marketing Assistant
The Press Company
01.2016 - 03.2017
- Assisted marketing manager and supporting team with marketing activities
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Improved website traffic, monitoring analytics data to inform adjustments to content strategy and search engine optimization efforts.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
FedEx Technical Support
Harte Hanks
10.2015 - 01.2016
- Handled up to 80 inbound calls daily, related to client website support, from businesses and consumers based in the U.S
- Provided optimal customer experience by effectively resolving customer issues in a timely manner with 'First Call Resolution' by utilizing multiple support resources
- Diagnosed and troubleshot hardware, software and network issues.
Education
Austin Community College -
Austin Community College
12.2013
St. Philip's Community College - Hospitality/ Event management
St. Philip's Community College
03.2013
High School -
Byron P. Steele II High School
08.2011
Skills
- Product knowledge
- Accuracy and attention to detail
- Strong communication
- Problem solving
- Exceptional customer service
- Time management
Timeline
Roadside Assistance Agent
Aston Carter
07.2022 - 01.2024
Right of Entry Coordinator
Spectrum Business
09.2017 - 11.2019
English Teacher
Grant English Center
05.2017 - 08.2017
Marketing Assistant
The Press Company
01.2016 - 03.2017
FedEx Technical Support
Harte Hanks
10.2015 - 01.2016
Austin Community College -
Austin Community College
St. Philip's Community College - Hospitality/ Event management
St. Philip's Community College
High School -
Byron P. Steele II High School
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