Darrian Addington
Cosby,TN
Summary
Achieved notable member retention rates at Agero by leveraging GPS technology for swift motorist assistance and delivering superior customer service. Excelled in call management and active listening, enhancing training programs for new agents with a focus on efficiency and procedural adherence. Demonstrated expertise in both technical and interpersonal skills, ensuring high-quality support in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Roadside Assistance Agent
Agero
Medford, MA
12.2023 - 05.2024
- Utilized GPS technology to accurately locate stranded motorists for faster response times.
- Updated internal databases with detailed notes regarding each call handled, allowing for seamless follow-up if needed.
- Increased member retention through exceptional customer service during stressful situations.
- Provided thorough training to new agents on company policies, procedures, and best practices in roadside assistance operations.
Family Babysitter
Self Employed Services
Sevierville, TN
11.2022 - Current
- Played games, worked on puzzles, and read books to young children.
- Served as a positive role model for young children by modeling appropriate language usage, manners, and conflict resolution methods.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Education
Associate of Applied Science - Phlebotomy
Mountain Empire Community College
Big Stone Gap, VA 05.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
De-escalation Skills
Timeline
Roadside Assistance Agent
Agero
12.2023 - 05.2024
Family Babysitter
Self Employed Services
11.2022 - Current
Associate of Applied Science - Phlebotomy
Mountain Empire Community College
05.2001 -
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