Aisa Melendez
Passaic,NJ
Summary
Proven track record as an Iroc Certified Trainer at American Dream, enhancing staff development and productivity through expert training delivery and effective public speaking. Excelled in customer engagement and documentation, significantly boosting client satisfaction rates. Skilled in both team collaboration and individual performance, consistently achieving and surpassing company goals.
Overview
1
1
year of professional experience
Work History
Iroc Certified Trainor
American Dream
07.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Maintained organization of documents, materials, and equipment.
- Provided company information and policies to customers upon inquiry
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Passaic High School
Passaic, NJ06.2023
Skills
- Training delivery
- Public Speaking
- Customer Engagement
- Documentation and notes
Timeline
Iroc Certified Trainor
American Dream
07.2023 - Current
High School Diploma -
Passaic High School
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