Tiffanie Alicea
Bridgeport,CT
Summary
Results-driven Certified Training Manager recognized for high productivity and efficient task completion. Skilled in developing comprehensive training programs, optimizing learning management systems, and leading effective team development strategies. Excel in communication, leadership, and problem-solving, ensuring successful training outcomes and enhanced team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Certified Training Manager
Global Montello Group/ Wheels of Ct
Stamford, Connecticut
06.2016 - Current
- Day to day store operations
- Controlling inventory/ margin lines
- Counting inventory
- Ordering, receiving
- Recruiting, interviewing, hiring, onboarding
- Customer service
- Profit & Loss
- Cycle counts & Auditing departments
- Cash Handling, banking
- Provided coaching and mentoring to other Managers in training
- Training of all staff as well as newly promoted management personnel
- Invoicing
- Daily paperwork showing sales and profit for the day
Store Manager
Subway
New Haven, USA
07.2012 - 01.2016
- 2012 to 2014 : Sandwich Artist
- Completed customers orders
- Manage cash register
- Maintain store appearance
- 2014 to 2016: Store Manager
- Responsible of getting the store ready and prepared for opening/closing
- Inventory counts
- Orders and deliveries
- To run reports and deal with other transactions
- Developed strategies to maximize sales and profitability.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
Education
High school diploma -
Kolbe Cathedral High School
Bridgeport, CT06-2008
Skills
- Retail Management
- Store Management Experience
- Profit & Loss
- Cash Handling
- Merchandising
- Recruiting
- Planograms
- Loss Prevention
- Customer service
- Store management
- Cash handling
- Cash register
- Payroll
- Training delivery
- Performance Assessment
- Learning Management Systems
- Adaptive Learning
- Training Oversight
- New hire on-boarding
- Training Methods
- Staff development plans
- New Employee Training
- Leadership training
- Written and oral communication
- Supply Control
Certification
ServSafe
Personal Information
Authorized To Work: US
Timeline
Certified Training Manager
Global Montello Group/ Wheels of Ct
06.2016 - Current
Store Manager
Subway
07.2012 - 01.2016
High school diploma -
Kolbe Cathedral High School
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