Irma Valenzuela
Houston
Summary
Results-oriented training professional with extensive experience in employee development and effective communication. Skilled in analyzing training needs and facilitating impactful programs that drive engagement and performance across teams.
Overview
18
18
years of professional experience
Work History
Certified Training Manager
Chipotle Mexican Grill
Sugarland
10.2007 - 10.2025
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Roleplayed various scenarios with teams to build confidence in handling situations.
- Presented training information via role playing, simulations and team exercises.
- Facilitated team-building workshops to enhance collaboration and communication among staff.
- Analyzed each department's training needs and developed new training programs based upon data collected.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
- Mentored team members to succeed and advance within department and company.
- Assisted in organizing training sessions for new hires and existing staff.
- Collaborated with team leaders to identify training needs across departments.
- Maintained records of training attendance and participant progress reports.
- Provided administrative support for training logistics and scheduling activities.
- Facilitated group discussions among participants during workshops and seminars.
- Delivered technical instruction through lectures, demonstrations and practical exercises.
- Utilized technology tools such as Learning Management Systems for tracking course completions or preparing reports.
- Provided feedback to trainers and instructors on their performance after each session completed by them.
- Participated in meetings with stakeholders including managers, supervisors and team leaders to discuss current challenges faced by employees which can be addressed through proper trainings.
- Maintained records of attendance, course completion certificates, evaluations.
- Conducted training needs assessments, identified gaps in knowledge and skills, and developed appropriate learning solutions.
- Designed training schedules for new and existing employees.
- Produced reports and maintained training documents to support training activities.
- Benchmarked learning and development strategies using industry best practices.
- Deployed learning management system, boosting product awareness, adoption and usage through educational content.
- Maintained comprehensive database to track training, certifications and qualifications.
- Consulted with senior leaders to develop and execute strategy and provide regular updates.
- Collaborated with management to align on strategy and communication of content.
- Conducted needs assessments using variety of methods to identify and prioritize developmental needs.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Effectively trained instructors and supervisors on techniques for managing employees.
- Coordinated team leader motivational initiatives to incentivize professional growth and program improvements.
- Maintained corporate responsibility by staying up-to-date with laws affecting human resource training programs.
Education
Fundamentals of IT-1100 Program - IT Network Security
MedCerts
Livonia, MI12-2022
Skills
- Employee training
- Learning management systems
- Training needs assessment
- Technical instruction
- Team collaboration
- Performance management
- Problem solving
- Effective communication
- Conflict resolution
- Mentorship skills
- Interpersonal skills
- Employee development
- Budgeting and cost control
- Schedule management
- Problem resolution
- Training and development
- Bilingual
- Time management
- Supervision and training
- Relationship building
- Team training and development
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
Top Marketing Manager Award 2016
References
References available upon request.
Timeline
Certified Training Manager
Chipotle Mexican Grill
10.2007 - 10.2025
Fundamentals of IT-1100 Program - IT Network Security
MedCerts