Detail-oriented Patient Access Representative with extensive customer services and medical services background. Trained in classroom teaching and lesson planning.
Overview
3
3
years of professional experience
Work History
Patient Services Specialist (Registration)
Providence St Peter Hospital
09.2023 - Current
Maintained accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
Streamlined the registration process for improved patient experience and reduced wait times.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Dance Teacher
Freedom Dance Center
09.2022 - 04.2024
Enhanced student performance by implementing creative and engaging environments.
Created useful and achievable lesson plans for my students, to provide a structured class.
Organized and led rehearsals for successful performances, showcasing skills worked on in the classroom.
Manager
Dairy Queen Grill & Chill
04.2021 - 06.2023
Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
Field Training Officer, Security Sergeant/Lead at Providence St. Peter HospitalField Training Officer, Security Sergeant/Lead at Providence St. Peter Hospital