Aisha Baldwin-Mercer
Grosse Pointe Woods,MI
Summary
Innovative Lead Mixologist with a robust background in crafting unique cocktails and managing bar operations. Strengths include extensive knowledge of spirits, wine, beer, and food pairings along with superior team leadership abilities. Proven success in creating signature beverages that increase customer satisfaction and drive revenue growth. Always striving to provide an exceptional guest experience through top-notch service standards.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Mixologist
Continential Services
Troy, MI
04.2024 - Current
- Created unique cocktails for special events.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Monitored bar inventory and promptly restocked low items before depletion.
- Maintained inventory of all alcoholic beverages and supplies on the premises.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Greeted guests with friendliness and professionalism.
- Performed cleaning duties such as stocking glassware and wiping down surfaces prior to opening hours.
- Prepared new garnishes, juices and other perishables daily.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
Lead Mixologist
The Perfect 10 Mixology
Southfield, MI
08.2020 - Current
- Supervised other bartenders in order to maintain an efficient work environment throughout the shift.
- Controlled guest consumption of alcohol by monitoring patrons' behavior closely throughout their stay at the establishment.
- Resolved any complaints from customers in a professional manner while maintaining the highest level of customer satisfaction possible.
- Created unique cocktails for special events.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Maintained inventory of all alcoholic beverages and supplies on the premises.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Sole Proprietor /Lead Mixologist
Couture Cocktailz
Grosse Pointe , MI
04.2019 - Current
- Built and enhanced relationships with clients to boost revenue.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Prepared staff work schedules and assigned team members to specific duties.
- Greeted guests with friendliness and professionalism.
- Ensured compliance with all health department regulations related to the serving of alcohol.
- Ordered liquor, beer, wine, glassware, ice, napkins, straws and other supplies needed for the bar.
- Created seasonal drinks for special occasions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Provided recommendations for specialty drinks upon request.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Interacted with guests to ensure satisfaction with their experience.
- Assisted in training new bartenders on proper techniques.
- Demonstrated a thorough knowledge of spirits, beer, wine, mixers, garnishes, and other beverage ingredients.
Education
BBA - Human Resources Management
Davenport University
Grand Rapids, MISkills
- Employee training
- Advanced mixology techniques
- Staff management
- Customer service
- Regulatory compliance
- Expert cocktail creation
- Efficient bar operations
- Custom drink preparation
- Networking and relationship building
Certification
- Tips
- Safe Serve
Timeline
Lead Mixologist
Continential Services
04.2024 - Current
Lead Mixologist
The Perfect 10 Mixology
08.2020 - Current
Sole Proprietor /Lead Mixologist
Couture Cocktailz
04.2019 - Current
BBA - Human Resources Management
Davenport University
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