Aisha Lemasters
Atlanta,GA
Summary
Talented Mortgage Specialist with proven track record of providing financial services to clients while managing complex loan transactions. Possesses deep understanding of credit analysis, loan origination and closing. Offers great time management and task prioritization skills.
Overview
18
18
years of professional experience
Work History
Senior Mortgage Closer
Loan Depot
07.2020 - 12.2023
- Closing a pipeline of 60 or more while managing multiple calls and over 100 emails daily.
- Ensured compliance with all state and federal regulations during the mortgage closing process.
- collaborating with underwriters, processors, title companies to ensure an accurate and smooth closing process for buyers
- Reduced errors in mortgage documents with thorough review and attention to detail.
- Increased overall efficiency by proactively addressing potential issues prior to closing dates.
- Maintain knowledge of all current conventional, FHA, bonds, jumbo, VA, USDA closing procedures issued by the company
- Closing a pipeline of 60 or more while managing multiple calls and over 100 emails daily
- schedule and prepare loans for closings
- balance fees and ensure fee compliance
- Managed a high volume of loans, maintaining strict deadlines and prioritizing tasks effectively.
- order wires and and authorizing disbursement of funds
- resolving post closing defects
- Balanced final settlement statements accurately while adhering to lender guidelines.
- Assisted in training new hires on company policies, systems, and mortgage closing processes.
- Prepared comprehensive closing packages that met both internal quality standards and external regulatory requirements.
Senior Mortgage Processor
Tiago National Title
12.2019 - 07.2020
- Ensured compliance with federal and state regulations by conducting thorough reviews of loan documents.
- Provided exceptional customer service by addressing borrower concerns promptly and professionally.
- Collaborated with underwriters to expedite loan approvals, resulting in faster closings for clients.
- Mitigated risks associated with lending decisions by diligently verifying income, assets, and credit history information provided by applicants.
- Worked closely with clients to gather necessary documentation for fast-tracked mortgage processing timelines effectively.
- Improved team productivity through effective communication and collaboration among colleagues.
- Increased closing ratio by proactively identifying potential issues and working with parties involved to resolve them quickly.
- Managed a high-volume pipeline of loans, prioritizing tasks for optimal efficiency and client satisfaction.
- Streamlined mortgage processing workflow by implementing efficient document management systems.
- Reduced errors in mortgage applications by implementing a robust quality control process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Analyzed borrower credit reports and income statements to verify accuracy.
Senior Mortgage Closer
Caliber Home Loans
07.2014 - 03.2017
- Conducted regular reviews of operational procedures to identify areas for improvement or increased efficiency in loan closings.
- Maintain knowledge of all current conventional, FHA, bonds, jumbo, VA, USDA closing procedures issued by the company
- Closing a pipeline of 60 or more while managing multiple calls and over 100 emails daily
- Coordinated efficient flow of information between all parties involved in the mortgage transaction to expedite closings successfully.
- Streamlined mortgage closing procedures for faster processing times and higher customer satisfaction rates.
- Supported team members as a subject matter expert on complex loan transactions and regulatory requirements.
- Increased overall efficiency by proactively addressing potential issues prior to closing dates.
- Balanced final settlement statements accurately while adhering to lender guidelines.
- Managed a high volume of loans, maintaining strict deadlines and prioritizing tasks effectively.
- Demonstrated exceptional problem-solving skills when faced with complex scenarios during the closing process, ensuring successful loan completions.
- Prepared comprehensive closing packages that met both internal quality standards and external regulatory requirements.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Collaborated with underwriting, processors, and title companies to ensure timely closings.
- Negotiated with settlement agents for prompt resolution of any discrepancies found during final review.
- Maintained accurate records of closed loans, ensuring proper documentation for audit purposes.
Title Abstract Coordinator
Land America
01.2010 - 06.2014
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Project Manager
Urban Settlement Services
03.2006 - 01.2010
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Education
Associate of Science - Sports Medicine
Keiser University
Tampa FL 03.2013
Residential Real Estate Lending NMLS #1198752
Licensed Mortgage Loan Originator
Tampa, FL 2012
Notary Public And Signing Agent FL#HH022456
State Of Florida Notary Public And Signing Agent Exp 09/25
State Of Georgia Skills
- Collaboration and Teamwork
- Loan Closing Procedures
- Fraud Detection Capabilities
- Regulatory Compliance Knowledge
- TRID Guidelines Understanding
- Closing Disclosure Familiarity
- Customer service-focused
- Residential mortgage lending regulations
- Title Review Proficiency
- Risk Assessment Competence
- Attention to Detail
Timeline
Senior Mortgage Closer
Loan Depot
07.2020 - 12.2023
Senior Mortgage Processor
Tiago National Title
12.2019 - 07.2020
Senior Mortgage Closer
Caliber Home Loans
07.2014 - 03.2017
Title Abstract Coordinator
Land America
01.2010 - 06.2014
Project Manager
Urban Settlement Services
03.2006 - 01.2010
Associate of Science - Sports Medicine
Keiser University
Residential Real Estate Lending NMLS #1198752
Licensed Mortgage Loan Originator
Notary Public And Signing Agent FL#HH022456
Notary Public And Signing Agent Exp 09/25
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