Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cherise Singleton

Ridgeland,MS

Summary

I want to succeed in a stimulating and challenging environment building the success of the company while I experience advancement opportunities Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Senior Mortgage Closer

Hope Federal Credit Union
01.2024 - Current
  • Managed loans, maintaining a deadline and prioritizing tasks effectively.
  • Ensured compliance and federal regulations during the mortgage closing process.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
  • Assessed training needs and assisted associated training.

Mortgage Closer

Hope Federal Credit Union
09.2020 - 01.2024


  • Ensured proper document storage and disposal, safeguarding sensitive financial information in accordance with company policies and legal requirements.
  • Streamlined the recording of mortgage documents by establishing relationships with local government offices for expedited processing times.
  • Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.

Customer Service Representative

Comcast
04.2010 - 04.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Basic -

Madison Central High School
Madison, MS
05.1999

Associate Of Applied Arts - Psychology

Holmes Community College
Ridgeland, MS
05.2001

Skills

  • Collaboration and Teamwork
  • Loan Closing Procedures
  • Time management mastery
  • Goal-Oriented
  • Decision-Making

Timeline

Senior Mortgage Closer

Hope Federal Credit Union
01.2024 - Current

Mortgage Closer

Hope Federal Credit Union
09.2020 - 01.2024

Customer Service Representative

Comcast
04.2010 - 04.2020

Basic -

Madison Central High School

Associate Of Applied Arts - Psychology

Holmes Community College

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Cherise Singleton