Cherise Singleton
Ridgeland,MS
Summary
I want to succeed in a stimulating and challenging environment building the success of the company while I experience advancement opportunities Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Senior Mortgage Closer
Hope Federal Credit Union
Jackson, MS
01.2024 - Current
- Managed loans, maintaining a deadline and prioritizing tasks effectively.
- Ensured compliance and federal regulations during the mortgage closing process.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assessed training needs and assisted associated training.
Mortgage Closer
Hope Federal Credit Union
Jackson, MS
09.2020 - 01.2024
- Ensured proper document storage and disposal, safeguarding sensitive financial information in accordance with company policies and legal requirements.
- Streamlined the recording of mortgage documents by establishing relationships with local government offices for expedited processing times.
- Collaborated closely with underwriters, processors, and title companies for seamless loan closing experiences.
Customer Service Representative
Comcast
Jackson, MS
04.2010 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Basic -
Madison Central High School
Madison, MS05.1999
Associate Of Applied Arts - Psychology
Holmes Community College
Ridgeland, MS05.2001
Skills
- Collaboration and Teamwork
- Loan Closing Procedures
- Time management mastery
- Goal-Oriented
- Decision-Making
Timeline
Senior Mortgage Closer
Hope Federal Credit Union
01.2024 - Current
Mortgage Closer
Hope Federal Credit Union
09.2020 - 01.2024
Customer Service Representative
Comcast
04.2010 - 04.2020
Basic -
Madison Central High School
Associate Of Applied Arts - Psychology
Holmes Community College