Lisa Thomas House
Aurora,CO
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Analytically able to solve problems with minimum supervision, and have a solid grasp of time efficiency. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Senior Mortgage Closer
Wells Fargo Home Loans
07.2010 - 05.2023
- Checked loan documents for accuracy prior to closing.
- Compiled closing packages for drafting and presentation accuracy.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Monitored pipelines to track and log status of loans.
- Fielded customer complaints and provided solutions.
- Developed and maintained relationships with customers, lenders and other third parties.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Education
GED -
Colorado Department of Education
Aurora05.1991
Skills
- Interest Calculations
- Analytical and Critical Thinking
- Settlement Statements
- Mortgage Closing Scheduling
- Escrow Management
- Loan Documentation
- Mortgage Loan Closing
- Closing Disclosures
- Data Integrity
- Customer Interaction
- Closing Costs Calculation
- Figures Calculations
Timeline
Senior Mortgage Closer
Wells Fargo Home Loans
07.2010 - 05.2023
GED -
Colorado Department of Education
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