Aisha Llanos
Lake Wales,USA
Overview
11
11
years of professional experience
Work History
Patient Services Coordinator
Omni Eye Services
Remote
06.2025 - Current
- Handled 50+ daily calls to schedule appointments across 15+ offices in 3 different states
- Supported scheduling for 20+ providers
- Verified insurance eligibility and participation for all patients
- Coordinated messages between patients, surgical teams, and physicians
- Evaluated referrals from external providers to ensure accurate scheduling.
Patient Service Coordinator
MyEyeDr.
Lake Wales, Florida
04.2024 - 07.2025
- Scheduled patient appointments, ensuring alignment with doctors’ availability and specific demands to optimize workflow.
- Verified insurance eligibility and coverage with careful precision, ensuring adherence to HIPAA and confidentiality regulations.
- Supported optical services by dispensing eyewear, performing repairs and adjustments, and addressing customer inquiries.
- Took on leadership responsibilities during the absence of an office manager, collaborating with the team to maintain seamless daily operations and deliver exceptional patient care.
Patient Care Coordinator
Quest Diagnostics
Remote, Florida
08.2023 - 12.2023
- Consistently exceeded performance metrics, managing 200+ outbound calls daily and scheduling over 8 in-home diabetic retinopathy screenings per shift.
- Ensured consistent and accurate member communication by adhering to company scripts and guidelines.
- Maintained detailed and up-to-date records of member interactions, effectively communicating critical updates to management and healthcare plans.
Member and Provider Service Representative
Wellsense Health Plan
Remote, Florida
10.2022 - 06.2023
- Handled 50+ inbound calls daily, verifying insurance eligibility and coverage for members and healthcare providers while delivering exceptional customer service.
- Ensured compliance with HIPAA guidelines, safeguarding sensitive member and patient information.
- Researched and resolved claims and appeals efficiently, providing clear resolutions and actionable next steps to members and providers.
Senior Customer Experience Specialist
Vacasa Vacation Rentals
Remote, Florida
04.2021 - 05.2022
- Delivered real-time feedback and coaching to team members via Slack, improving team efficiency and customer satisfaction.
- Managed escalated guest inquiries via phone, email, and chat, resolving concerns and providing alternative solutions within platform policies.
- Provided detailed and accurate information about property amenities, policies, and local attractions, ensuring an exceptional guest experience.
Sales Associate
JCPenney
Lake Wales, Florida
11.2015 - 04.2019
- Delivered friendly and attentive service, creating a welcoming and positive shopping experience for customers.
- Accurately processed cash, credit, and check transactions, maintaining a high level of attention to detail.
- Ensured sales floor organization and visual appeal, contributing to an attractive and easy-to-navigate shopping environment.
Education
High School Diploma -
Middletown High School
Middletown, NY06-2015
Skills
- Bilingual: Spanish and English
- Effective communication
- Problem-solving
- Team collaboration
- Time management
- Adaptability
- Medical terminology
- Critical thinking
- Microsoft Office
- NextGen EHR
- Multitasking
Timeline
Patient Services Coordinator
Omni Eye Services
06.2025 - Current
Patient Service Coordinator
MyEyeDr.
04.2024 - 07.2025
Patient Care Coordinator
Quest Diagnostics
08.2023 - 12.2023
Member and Provider Service Representative
Wellsense Health Plan
10.2022 - 06.2023
Senior Customer Experience Specialist
Vacasa Vacation Rentals
04.2021 - 05.2022
Sales Associate
JCPenney
11.2015 - 04.2019
High School Diploma -
Middletown High School