Graciela Arreola
Woodbridge,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Patient Services Coordinator
RMA
Eatontown, NJ
11.2024 - Current
- Ensure positive first impressions by welcoming and greeting all patients and visitors.
- Collect patient co-pay and issue receipt to confirm payment.
- Call patients to confirm appointments and prepare paperwork prior to visit to expedite check-in process.
- Facilitate communication between patients and healthcare providers to address inquiries and concerns promptly.
- Execute administrative functions including filing, sorting, faxing, and managing phone communications.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
Clinical Specialist/Optometric Assistant
Visionworks Doctors of Optometry
Edison, NJ
06.2023 - 11.2024
- Operate and maintain lensometers, refraction units, auto-refractors, and visual field analyzers for patient preliminary testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assist with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Manage administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinate patient scheduling, monitor patient flow throughout office and properly communicate delays.
- Ensure accuracy of patient records by diligently updating information during each visit or interaction.
- Maintaine clean and organized examination rooms to ensure a comfortable environment for patients.
Cell Phone Repair Technician and Cashier
Phone Fix Menlo
Edison, NJ
11.2017 - 06.2023
- Removed, fixed and replaced components such as LCD screens, home buttons and batteries.
- Responded to service requests during and after business hours.
- Proven ability to learn quickly and adapt to new situations.
- Provided written or digital invoice of repair parts needed and estimate to customers.
- Helped customers identify their devices and point them to the correct accessories needed.
- Answering over 20 phone calls per day regarding quotes on repairs and scheduling appointments.
Retail Sales Associate Cashier
Kicks USA
Edison, NJ
05.2017 - 02.2018
- Greeted all customers warmly to build a welcoming and positive atmosphere within the store.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered daily phone calls addressing customers comments and concerns, solving problems, and providing new merchandise information.
- Verified accuracy of online order pickups, reducing dissatisfied service metrics and supporting return patronage.
Food and Beverage Cashier
Auntie Anne's Pretzels
Edison, NJ
09.2015 - 05.2017
- Greeted over 50 customers per day and communicated effectively to obtain accurate orders.
- Engaged customers to help create superior food and beverage experience.
- Accurately handled cash register transactions while providing excellent customer service.
- Resolved customer complaints independently or with aid of supervisor.
- Counted and balanced cash drawer at beginning and end of shift to reduce errors and theft.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Education
Some College - Pre Allied Health
Middlesex County College
Edison, NJHigh School Diploma -
Academy For Urban Leadership Charter School
Perth Amboy, NJ06.2017
Skills
- Bilingual Customer Support(English and Spanish)
- Phone Etiquette
- Managing Multiple Tasks
- Excellent Communication Skills
- Calm and Professional Under Pressure
- Retail Sales Customer Service
- Data Confirmation
- Scheduling Appointments
- Ability To Quickly Adapt To New Settings
- Payment Collection
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Services Coordinator
RMA
11.2024 - Current
Clinical Specialist/Optometric Assistant
Visionworks Doctors of Optometry
06.2023 - 11.2024
Cell Phone Repair Technician and Cashier
Phone Fix Menlo
11.2017 - 06.2023
Retail Sales Associate Cashier
Kicks USA
05.2017 - 02.2018
Food and Beverage Cashier
Auntie Anne's Pretzels
09.2015 - 05.2017
Some College - Pre Allied Health
Middlesex County College
High School Diploma -
Academy For Urban Leadership Charter School