Aisha Myrkecia Louis
Miami
Summary
Host coordinating reservations, waitlists, and guest arrivals in fast-paced restaurant and luxury hotel settings. Manages guest concerns, phone handling, and smooth seating flow while reinforcing Forbes-level service standards. Supports a polished front-of-house experience that keeps service moving and guests informed.
Overview
1
1
Language
1
1
Certification
5
5
years of professional experience
Work History
Host
1 Hotel South Beach
12.2024 - 06.2026
- Greeted guests and managed reservations while addressing concerns to ensure adherence to Forbes-level service standards.
- Welcomed and greeted guests, ensuring positive first impressions.
- Managed reservations using property management systems for seamless guest experiences.
- Coordinated seating arrangements to optimize dining flow and guest comfort.
Host
Nikki Beach Miami
02.2024 - 01.2025
- Welcomed guests, managed waitlists, answered phones to ensure seamless operations..
- Managed reservations and seating arrangements using OpenTable system to optimize service flow.
- Coordinated with kitchen and wait staff to streamline communication and enhance guest satisfaction.
Crew Member
Five Guys
11.2021 - 08.2023
- Delivered customer service and managed transactions in a fast-paced team environment.
- Provided exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain cleanliness and organization of workstations and dining areas.
- Operated kitchen equipment efficiently, adhering to safety protocols and food handling standards.
Education
Associate of Science -
Cambridge College
Miami Gardens, FL09.2027
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FLSkills
- Guest check-in & check-out
- Reservations
- Customer service
- Phone handling
- Upselling
- Guest issue resolution
- Waitlist management
- Service recovery
- Front desk operations
- Microsoft Office
Certification
CPR Certified
Timeline
Host
1 Hotel South Beach
12.2024 - 06.2026
Host
Nikki Beach Miami
02.2024 - 01.2025
Crew Member
Five Guys
11.2021 - 08.2023
Associate of Science -
Cambridge College
High School Diploma -
Dr. Michael M. Krop Senior High School