Aisha Parker
Lithia Springs,GA
Summary
Professional Objective Motivated to support patient medical needs by efficiently verifying insurance, correctly inputting sensitive patient information and obtaining proper documents. Forward-thinking and resourceful with good interpersonal skills and customer service, all while having a strong attention to detail with a positive and upbeat mentality. Advanced abilities in Microsoft Office. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Surgical Assistant
Great Expressions
09.2019 - 09.2022
- Multiple Locations
- Assist during surgical dental procedures
- Educating patients about oral health, and monitor vitals during procedures.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Protected patients from infection by setting up and managing sterile operating fields.
- Quickly responded to emergency situations during procedures with life-saving aid.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Verified identity of patient or operative site.
- Minimized surgical bleeding with skilled ligation and clamping of blood vessels.
- Gowned and gloved staff to help team prepare for surgeries.
- Clamped, ligated or cauterized blood vessels to control bleeding during surgical entry using hemostatic clamps, suture ligatures or electrocautery equipment.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Surgical Assistant
Richard D. Walls D.M
06.2017 - 09.2019
- Sterilized and organized all dental instruments and equipment,
- Assisted during surgical procedures.
- Arranged supplies and instrumentation to meet needs of individual surgeons and enhance team efficiency.
- Protected patients from infection by setting up and managing sterile operating fields.
- Kept views unobstructed by retracting, sponging and suctioning surgical sites.
- Paid close attention to operating procedures for adherence to established surgical techniques.
- Quickly responded to emergency situations during procedures with life-saving aid.
- Gowned and gloved staff to help team prepare for surgeries.
- Applied antiseptics and sterile dressings to cover surgical locations and boost healing.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained energy and enthusiasm in fast-paced environment.
Home Healthcare / Nurse Aide
Marable Group LLC
01.2013 - 06.2017
- Support the patient with daily activities of living including cooking and light cleaning
- Monitor and document any changes in mental and or physical condition of the patient.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Customer Service Representative/Administrative Assistant
Regus
05.2011 - 12.2012
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Bachelor of Science - progress
Georgia State University
Associate of Science - Surgical Technology
University of Phoenix
12.2016
High School Diploma -
Hiram High School
Hiram05.2011
Skills
- POS Systems and Ordering Platforms
- Professional Telephone Demeanor
- Patient Health Information Access
- Customer Retention Strategies
- Surgical Team Assistance
- Verbal Comprehension
- Operating Room Procedures
- OSHA Regulations
- Surgical Services
- Customer Account Management
- Database and Client Management Systems
- Teradata Database
Accomplishments
- Improved operating room efficiency 80% by reorganizing inventory system.
- Supervised team of 5 staff members.
- Built strong relationships with surgeons and learned set up preferences to streamline surgeries.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
Certification
- CST - Certified Surgical Technologist
- First Aid/CPR Certified
Timeline
Surgical Assistant
Great Expressions
09.2019 - 09.2022
Surgical Assistant
Richard D. Walls D.M
06.2017 - 09.2019
Home Healthcare / Nurse Aide
Marable Group LLC
01.2013 - 06.2017
Customer Service Representative/Administrative Assistant
Regus
05.2011 - 12.2012
Bachelor of Science - progress
Georgia State University
Associate of Science - Surgical Technology
University of Phoenix
High School Diploma -
Hiram High School
- CST - Certified Surgical Technologist
- First Aid/CPR Certified
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