Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
30
30
years of professional experience
Work History
Store Manager
Fresh & Meaty Burgers
03.2019 - Current
Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
In Home Care Provider
Vallerie Polian
08.2003 - 01.2018
Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted patients with self-administered medications.
Documented vitals, behaviors, and medications in client medical records.
Entertained, conversed, and read aloud to keep patients mentally alert.
Helped clients maintain optimal health by overseeing medication administration and doctor's appointments.
Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Customer Service Representative
Comcast
07.2002 - 07.2003
Handled customer inquiries and suggestions courteously and professionally.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Answered constant flow of customer calls with minimal wait times.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Customer Service Cashier
Hollywood Park Casino
05.1996 - 07.2002
Greeted customers entering store and responded promptly to customer needs.
Built relationships with customers to encourage repeat business.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Concession Stand Worker
Baldwin Hills Movie Theater
01.1993 - 02.1996
Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
Maintained clean, organized workspace according to operational standards.
Consistently provided friendly service to promote better customer engagement.
Maintained high standards of customer service in high-volume, fast-paced operations.
Used cash register to tender change and process cash and credit card payments.
Handled cash and processed payments, sorting bills, and maintaining records of transactions.
Education
High School Diploma -
Hamilton High School
Los Angeles, CA
06.1993
Skills
Time Management
Inventory Management
Shift Checklists
Employee Motivation
Accurate Cash Handling
Customer Service
Store Opening and Closing Procedures
Timeline
Store Manager
Fresh & Meaty Burgers
03.2019 - Current
In Home Care Provider
Vallerie Polian
08.2003 - 01.2018
Customer Service Representative
Comcast
07.2002 - 07.2003
Customer Service Cashier
Hollywood Park Casino
05.1996 - 07.2002
Concession Stand Worker
Baldwin Hills Movie Theater
01.1993 - 02.1996
High School Diploma -
Hamilton High School
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