Verified
This profile is verified using an email address.
Aisha Rice
Charlotte
Summary
Expert Customer Support and Customer Service Professional
Qualified Managerial experience with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.
Overview
8
8
years of professional experience
Work History
Tax Preparer
United Tax Express Inc.
Charlotte, NC
01.2026 - Current
- Prepared and filed individual tax returns, ensuring compliance with IRS regulations.
- Reviewed financial documents for accuracy, identifying discrepancies and necessary adjustments.
- Collaborated with clients to gather essential tax information and documentation.
- Mentored junior preparers on tax preparation processes and software usage.
Manager/ Keyholder
Cotton On Kids
Charlotte, NC
02.2024 - 01.2026
- Ordered inventory and supplies for store.
- Performance reviews for staff.
- Attended weekly meeting for store goals and trends in business
- Trained and mentored new team members on customer service and sales techniques.
- Assisting customers with retail purchases.
- Processed transactions with debit cards and cash.
- Safekeeping keys, inspecting property for safety and security issues.
Billing Specialist
Spectrum
Charlotte, NC
09.2021 - 09.2023
- Answering calls from customers about billing and account inquiries
- Researching accounts for errors and inconsistencies
Resident Services Assistant Contract
Discovery Assisted Living
Mooresville, NC
01.2021 - 08.2021
- Assisted residents with activities of daily living
- Worked as needed to assist residents with care
Mortgage Processor
Wells Fargo
Fort Mill, SC
06.2020 - 12.2020
- Inbound calls from customers to get assistance with home loans
- Worked with customers to get home loans current
- Contract/Remote
Rural Mail Carrier
UNITED STATES POSTAL SERVICE
Charlotte, NC
11.2018 - 01.2019
- Delivered mail and packages to Rural Charlotte, Huntersville and Davidson area
- Sorted mail and packages then delivered to Rural customers
Mortgage Customer Service Representative
ALLY FINANCIAL
Charlotte, NC
02.2018 - 11.2018
- Outbound calls to current customers to assist with purchasing or refinancing of a home.
- Assisted Home Loan advisors with leads.
- Exceeded goal of 200 calls per day with three transfers to Home loan advisors.
Education
High School -
Independence HS
06-1995
Bachelor of Science - Nursing
Winston-Salem State University
Winston-Salem, NCBachelor of Science - Interdisciplinary Healthcare
Queens University of Charlotte
Charlotte, NCSkills
- Insurance Follow-up
- Claims Processing
- Mortgage Processing
- Administrative Assistant
- Data Entry
- Account Receivable
- Outbound Calls
- Mortgage Loans
- Billing
- Loan Processing
- Refinancing
- Collections
- Purchasing
- Patient Care
- Income tax preparation
- Local, state, and federal tax returns
- Document preparation
- Organization skills
- Tax return preparation
- Data inputting
- Tax law compliance
- Verbal/written communication
- State tax regulations
- Tax compliance
Timeline
Tax Preparer
United Tax Express Inc.
01.2026 - Current
Manager/ Keyholder
Cotton On Kids
02.2024 - 01.2026
Billing Specialist
Spectrum
09.2021 - 09.2023
Resident Services Assistant Contract
Discovery Assisted Living
01.2021 - 08.2021
Mortgage Processor
Wells Fargo
06.2020 - 12.2020
Rural Mail Carrier
UNITED STATES POSTAL SERVICE
11.2018 - 01.2019
Mortgage Customer Service Representative
ALLY FINANCIAL
02.2018 - 11.2018
High School -
Independence HS
Bachelor of Science - Nursing
Winston-Salem State University
Bachelor of Science - Interdisciplinary Healthcare
Queens University of Charlotte