Dashinique Stephenson
Clearwater ,FL
Summary
Skilled Tax Preparer and Customer Experience Manager, excelled at Tax Pro Elites and Blue Green Vacations by enhancing client satisfaction and fostering professional growth. Demonstrated expertise in income tax preparation and exceptional customer service, alongside proficiency in Microsoft Excel and effective complaint handling. Achieved significant improvements in client trust and operational efficiency through critical thinking and relationship building.
Overview
10
10
years of professional experience
Work History
Tax Preparer
Tax Pro Elites
12.2019 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Customer Experience Manager
Blue Green Vacations
05.2015 - 11.2019
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Conducted regular performance reviews with team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Education
Beyond Institute And Career Center
Orlando Fl Skills
- Organization skills
- Document preparation
- Income tax preparation
- Relationship building
- Tax return preparation
- Client communication
- Data gathering
- Data inputting
- Verbal/written communication
- Customer service
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Follow-up skills
- Call management
Timeline
Tax Preparer
Tax Pro Elites
12.2019 - Current
Customer Experience Manager
Blue Green Vacations
05.2015 - 11.2019
Beyond Institute And Career Center