TANIA SUNSIN
Winter Haven,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
36
36
years of professional experience
Work History
Tax Preparer
FIRST AMERICAN TAX SERVICES
Cleveland, OH
01.2022 - Current
- Assessed clients' eligibility for tax credits, abatements, or deductions through thorough research and oversight, ensuring compliance and maximizing benefits.
- Coordinated and submitted paperwork to local, state, and federal authorities, facilitating timely processing and compliance.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Guided small businesses and individual clients in completing tax forms and electronically filing returns, enhancing accuracy and efficiency.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
Residential Retention Representative
SPECTRUM
Auburndale, FL
08.2022 - 01.2024
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Exhibited professionalism in all customer interactions via phone and email, fostering trust and rapport.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in ongoing training sessions to stay informed on industry updates and organizational changes, ensuring compliance and knowledge retention.
- Built collaborative relationships with cross-departmental team members to enhance communication and workflow.
- Updated customer account details in the database to ensure accurate records., addresses and contact information within call management databases.
Supervisor
ELITE COMMERCIAL SERVICE
Orlando, FL
02.2020 - 12.2023
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted interviews, recommended candidates for hiring, and evaluated staff performance to ensure team effectiveness.
- Delegated work to staff, setting priorities and goals.
- Delegated tasks to staff, establishing clear priorities and goals to enhance team focus.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Delivered ongoing training to staff, addressing individual needs and fostering skill development.
Tax Preparer
H&R BLOCK
Haven Winter, Florida
10.2013 - 12.2021
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Assessed clients' eligibility for tax credits, abatements, or deductions through thorough research, maximizing potential benefits.
- Supplied detailed tax documentation to ensure accurate submission of corporate and individual returns.
- Processed and finalized paperwork for local, state, and federal authorities to ensure compliance and timely submissions.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Stored copies of completed returns and related documents according to company procedures and business regulations.
- Advised clients on beneficial products and services, leading to increased business opportunities and enhanced client relationships.
- Helped clients integrate new tax software with accounting software.
Customer Service Representative
CENTRAL FLORIDA HEALTH CARE
Orlando, FL
02.2020 - 01.2021
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Reviewed customer account information to identify issues and propose effective solutions.
- Reviewed customer account information to determine current issues and potential solutions.
- Confirmed delivery of orders and resolved missed delivery dates, shortages, and overages to enhance customer satisfaction.
- Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
- Established customer accounts by gathering necessary information and completing activation procedures.
- Facilitated operational improvements and resolved issues to ensure high-quality customer service.
- Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
Sale Executive
NEW HOME PROGRAMS REAL ESTATE
Orlando, FL
04.2019 - 01.2020
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Analyzed weekly sales reports and streamlined operations by implementing corrective action plans.
- Promoted products and services by contacting current and potential clients to drive engagement.
- Addressed customer concerns immediately and promptly resolved issues to boost client satisfaction.
- Provided guidance to sales representatives on effective sales techniques and strategies. on sales strategies and best practices.
- Interacted positively with customers to create a welcoming and supportive environment. with each customer, providing professional and polite support for sales and service needs.
- Mentored sales representatives on sales strategies and best practices.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
Sales Executive
SHERATON VISTANA RESORT VILLAS
Orlando, Florida
10.2015 - 11.2019
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
- Networked at events to establish connections and promote service offerings to potential clients.
- Tracked and analyzed weekly sales reports, implemented corrective actions to enhance sales operations.
- Reached out to current and potential clients via phone and email to promote products and services. to promote products and services.
- Utilized cold calling techniques to identify and engage prospective clients for product sales. and networking to sell products and services.
- Engaged customers with professional support, addressing sales and service needs effectively.
- Maintained high feedback ratings from customers by responding quickly to questions and problems.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Planned and organized strategic daily work schedule to maximize time and maintain frequent connections with customers.
Teacher
DANIEL QUEZADA ELEMENTARY SCHOOL
San Pedro
01.1991 - 01.1996
- Taught students subject-specific material, learning strategies and social skills.
- Maintained safe, clean, and organized classroom to foster effective learning.
- Collaborated with parents to support student learning in student education by cultivating strong relationships.
- Taught students subject-specific material and social skills while promoting effective learning strategies.
- Created safe, nurturing environment of trust and respect.
- Enhanced instruction delivery by analyzing test data to identify targeted intervention and enrichment opportunities.
- Worked with school administrators to develop classroom management policies for grade level.
Education
HIGH SCHOOL DIPLOMA -
La Salle High School
HondurasASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT
Lorain County Community College
Elyria, OHSkills
- Customer relationship management
- Account management
- Client retention strategies
- Product knowledge
- Customer service
- Customer follow-up
- Conflict resolution
- Cross-department collaboration
- Process improvement
- Data entry
- Planning
- Decision-making
- Leadership
- Organization
- Results-driven
- Research/due diligence
Timeline
Residential Retention Representative
SPECTRUM
08.2022 - 01.2024
Tax Preparer
FIRST AMERICAN TAX SERVICES
01.2022 - Current
Supervisor
ELITE COMMERCIAL SERVICE
02.2020 - 12.2023
Customer Service Representative
CENTRAL FLORIDA HEALTH CARE
02.2020 - 01.2021
Sale Executive
NEW HOME PROGRAMS REAL ESTATE
04.2019 - 01.2020
Sales Executive
SHERATON VISTANA RESORT VILLAS
10.2015 - 11.2019
Tax Preparer
H&R BLOCK
10.2013 - 12.2021
Teacher
DANIEL QUEZADA ELEMENTARY SCHOOL
01.1991 - 01.1996
HIGH SCHOOL DIPLOMA -
La Salle High School
ASSOCIATE OF SCIENCE - BUSINESS MANAGEMENT
Lorain County Community College